Customer Success Manager: CyberSOC Growth & Renewals

Arctic Wolf Networks Canada, Inc.; Southwestern Ontario; On-site; CAD 41,000 - 82,000; Full time

Benefits offered by this job

Equity

Flexible time off

RRSP match

Training & development

Private benefits package

EAP

Parental leave

Job summary

Arctic Wolf Networks Canada, Inc. is seeking a Customer Success Manager to manage a portfolio of commercial customers using CyberSOC from our Kitchener office.

You will drive renewals and expansions through consultative selling, gather customer feedback, and ensure quarterly reviews with high service levels. The ideal candidate has 4+ years in tech sales, excels under change, holds a Bachelor’s degree or equivalent, and demonstrates outstanding organization, communication, and customer-service

Qualifications

• 4+ years of demonstrated success in a sales role, preferably in a technology organization.
• The ability to be flexible and work in a rapidly changing environment is required
• Bachelor’s degree, or combination of education and relevant experience
• Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
• Fanatical devotion to customer service, business quality, and data security
• The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
• Excellent organizational skills and written/oral communication skills

Responsibilities

• Managing a set of commercial customers who are utilizing Arctic Wolf’s CyberSOC solution.
• Achieving renewal and expansion targets through consultative selling techniques
• Listening to customers and providing feedback to the business
• Ensuring customer satisfaction and delivery of quarterly account reviews
• Identifying opportunities to upsell to existing customers by positioning additional service offerings.
• Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion.
• Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible.
• Creating and managing automated processes to effectively forecast and communicate at-risk customers.
• Working in a highly trusting and transparent team environment

Skills

Sales experience

Adaptability

Communication skills

Tech savviness

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Spreadsheets

Job description

Arctic Wolf Networks Canada, Inc. is seeking a Customer Success Manager to manage a portfolio of commercial customers using CyberSOC from our Kitchener office.

You will drive renewals and expansions through consultative selling, gather customer feedback, and ensure quarterly reviews with high service levels. The ideal candidate has 4+ years in tech sales, excels under change, holds a Bachelor’s degree or equivalent, and demonstrates outstanding organization, communication, and customer-service