Account Executive (Remote)

Info-Tech Research Group; Canada; Remote; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Account Executive to drive client relationships and renew memberships. In this remote role, you will manage a diverse portfolio, ensuring high-quality service and strategic account growth. Your expertise in critical thinking and organization will be key as you engage with clients, schedule calls, and respond to inquiries. If you're passionate about client success and thrive in a collaborative environment, this opportunity offers a chance to make a significant impact while working with a forward-thinking team.

Qualifications

• 3+ years of Account Management experience with a proven track record.
• Experience in the IT Research and Advisory market is preferred.

Responsibilities

• Manage a book of business and provide client support.
• Create and execute sales and service activity plans.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University degree

Job description

Join to apply for the Account Executive (Remote) role at Info-Tech Research Group.

As an Account Executive, you will manage a book of business by providing operational, administrative, and call-based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross-selling.

Major Responsibilities

1. Create and execute sales and service activity plans. Manage member lifecycle tasks, including scheduling and leading calls.
2. Own all account management conversations with secondary account stakeholders.
3. Ensure members leverage their membership by delivering high-quality service to drive renewal and future sales.
4. Manage and respond to inbound requests from members.
5. Assist in preparing for member interactions by collecting and consolidating background information on individuals and organizations, as well as their relationship with Info-Tech.
6. Complete scheduled and ad hoc data queries of our CRM.
7. Ensure the CRM contains accurate account details and contact information.
8. Actively seek to increase product knowledge.

Education and Experience

• University degree.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team is an asset.

Skills

• Critical Thinking: Ability to assimilate complex information and communicate it simply; understand client needs and communicate value propositions clearly.
• Planning & Organization: Set daily schedules, plan territory, and set plans for account growth.
• Time Management: Manage the member lifecycle, schedule calls, and prioritize tasks effectively.
• Goal Setting: Set and monitor personal goals, take ownership of performance, and seek help when needed.
• Active Listening: Identify client needs, ask insightful questions, and listen attentively.

ITRG is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or other protected factors. Accommodation will be provided upon request throughout the recruitment process.