Account Director, Social

Edelman; Calgary; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an experienced Account Director to lead digital and integrated programs. This role offers the chance to mentor teams, drive new business, and manage high-profile clients. The ideal candidate will have a strong background in digital marketing, content strategy, and social media expertise. With a focus on collaboration and innovation, this position promises to be both rewarding and impactful, allowing you to shape strategies that resonate with diverse audiences. If you are passionate about digital communication and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 6 to 8 years of experience in digital marketing/advertising.
• Strong attention to detail and solutions-oriented mindset.
• Proven ability to manage projects, budgets, and teams.

Responsibilities

• Oversee teams to develop brilliant digital content.
• Build strong relationships with clients and manage expectations.
• Grow Edelman’s digital business in Canada with new and existing clients.

Skills

Digital Marketing

Content Strategy

Client Service

Social Media Expertise

Project Management

Tools

CRM Software

Digital Content Tools

Job description

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Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.

At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

Edelman Digital is seeking an experienced account director to run one of our longest standing clients. Reporting to the Vice President of Digital, you will have the opportunity to lead digital and integrated programs, mentor teams, service clients and drive new business.

The right candidate will have significant experience with digital and content strategy, content production and content delivery, and maintain social platform expertise. We’re looking for someone who’s process driven, organized and has a passion for digital and social media.

Responsibilities:

1. Oversee teams to develop brilliant digital content (creative, production)
2. Lead, line-manage, motivate, and inspire your team
3. Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
4. Build strong relationships with clients and operate as day-to-day client contact
5. Develop a full understanding of the client’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
6. Liaise with clients and manage expectations
7. Lead client conversations around annual fee and scoping
8. Own and grow inter-agency and cross-agency relationships
9. Work in partnership with senior clients to develop annual strategies
10. Lead by example; demonstrate strong work ethic, creative abilities and industry expertise
11. Match project tasks with opportunities for development of the team
12. Grow Edelman’s digital business in Canada with both new and existing clients

Qualifications:

1. 6 to 8 years of related experience in digital marketing/advertising
2. A solutions-oriented mindset with strong attention to detail
3. Experience delivering multi-channel marketing communications including digital, social, and content
4. Strong client service experience with the ability to understand and assess client needs
5. Experience managing a team
6. Proven ability to manage large projects, budgets, and teams simultaneously
7. Experience functioning as a daily client contact with a track record of meeting client goals
8. Highly organized with the ability to prioritize projects and manage expectations
9. Deep understanding of social content production and creative review processes
10. Knowledge of CRM, web, and user journey
11. Business-driven with experience handling budgets and timelines
12. Proven business development success
13. Resource management skills for handling complex issues

We are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.