Account Director

Atlan; Canada; Remote; CAD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company at the forefront of data collaboration! As a key player in transforming how teams manage data, you'll work with industry giants, driving impactful solutions and fostering relationships with top executives. This role offers the chance to shape the future of data governance while being part of a vibrant, global community. With ownership from day one and limitless opportunities for growth, your contributions will empower teams to unlock their full potential. If you're passionate about data and ready to make a difference, this is the perfect opportunity for you!

Benefits

Ownership from Day One

Limitless Opportunities

Global Data Community

Learning Opportunities

Flexible Work Environment

Qualifications

• 15+ years in SaaS Account Management or related fields.
• Strong understanding of data technologies and governance.

Responsibilities

• Partner with strategic customers to maximize their value.
• Lead onboarding and training for seamless adoption.

Skills

SaaS Account Management

Customer Success

Data Governance

Technical Prowess

Strategic Thinking

Education

Bachelor's Degree in a relevant field

15+ years of experience in related roles

Tools

Snowflake

BigQuery

Tableau

Looker

dbt

Job description

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.

From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.

Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.

Impact & Purpose

1. Impact & Purpose - Lead the Metadata Revolution – Be the guiding force that helps data teams collaborate better and elevate governance in the era of Active Metadata Management.

2. Team Up with Industry Giants – Work hand-in-hand with Fortune 500 companies and game-changing startups, becoming their go-to expert for data success.

3. Drive Real-World Impact – Help customers unlock serious ROI by optimising their metadata management and fuelling their data-driven success.

4. Shape the Future – Your insights matter! Play a key role in refining Atlan’s solutions and making an impact on the data community.

Your mission at Atlan ️

1. Trusted Advisor – Partner with Atlan’s largest and most strategic customers, understanding their unique needs and crafting solutions to maximise their value.

2. Relationship Maestro – Build rock-solid relationships with CDOs, CIOs, data analysts, and stakeholders at every level.

3. Success Champion – Lead seamless onboarding, training, and continuous support to ensure sky-high adoption and user satisfaction.

4. Data Hero Evangelist – Amplify customer success stories and inspire the global data community to embrace the power of Active Metadata Management.

5. Builder – Help shape and refine Atlan’s Customer Success framework, making it even more effective and impactful.

What makes you a match for us?

1. Deep Expertise – 15+ years of experience in SaaS Account Management, Strategic Customer Success, Account Directorship, or Consulting roles focused on data and technology solutions. Bonus points if you’ve worked with data governance, quality, or related fields.

2. Passionate Advocate – You believe in the magic of data collaboration and have a relentless commitment to customer success.Technical Prowess – A strong grip on the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt, and more.

3. Strategic Thinker – You translate customer needs into actionable insights, helping them achieve measurable ROI while driving product improvements.Commercial Ace – Experience in managing renewals and spotting opportunities for expansion.

Bonus:

1. Data Governance & Lineage Knowledge – Familiarity with metadata management, lineage, and governance frameworks.

2. API/Integration Know-How – Comfortable engaging in basic discussions on APIs, workflows, and integrations.

3. Industry Expertise – Experience in industries like financial services, healthcare, consumer goods, or manufacturing to provide tailored solutions.Compliance Awareness – Understanding of frameworks like GDPR, HIPAA, or CCPA.

Why Atlan for You?

At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.

Joining Atlan means:

1. Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.

2. Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.

3. A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.

As a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we’re creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries.

If you’re ready to do your life’s best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together.

We are an equal opportunity employer
At Atlan, we’re committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.