Account Director

Dexterra Group; Canada; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Rapid career advancement

Mentorship & training

Exposure to diverse accounts

Growth opportunities

Job summary

Dexterra Group is seeking an Account Director to lead a dedicated team and oversee onsite custodial services at a key client location across Canada. You will drive service excellence, manage budgets, ensure safety, and build long-term client relationships while advancing into leadership opportunities.

You will mentor on-site teams, pursue growth opportunities, conduct audits, and ensure compliance with health, safety and quality standards across government and public sector accounts.

Qualifications

• Experience leading teams in facilities or related services.
• Proficiency with MS Office 365 and related software.
• Experience recruiting, training and evaluating staff.

Responsibilities

• Lead revenue growth and profitability for assigned accounts.
• Build and maintain strong client relationships through service delivery.
• Provide strategic and operational leadership across commercial contracts.
• Manage on-site teams to meet performance goals.
• Identify and pursue new business opportunities.
• Conduct site visits and quality audits for standards compliance.
• Oversee resource planning, scheduling, and workforce optimization.
• Recruit, onboard and train team members.
• Ensure safety standards and QA protocols; drive client satisfaction.

Skills

Team leadership

MS Office 365

Handheld devices

Recruitment & training

Client communication

People relations

HSE knowledge

Criminal background check

Job description

Company Description

WHO ARE WE?

We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT’S THE JOB?

As an Account Director, you’ll lead a dedicated team and oversee onsite custodial services at a key client location. You’ll be the face of Dexterra, responsible for delivering exceptional service, managing budgets, ensuring safety, and driving operational excellence. Building strong client relationships and inspiring diverse teams across the country, you’ll play a pivotal role in shaping the future of facilities management—while advancing your career into a leadership position that makes a real impact.

Key Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts
• Build and maintain strong client relationships through excellent service delivery
• Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
• Manage, mentor, and inspire on-site teams to achieve performance goals
• Identify and pursue new business opportunities to drive account growth
• Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
• Oversee resource planning, scheduling, and workforce optimization
• Recruit, onboard, and train team members to support operational success
• Ensure compliance with safety standards and quality assurance protocols
• Drive client satisfaction and long-term account retention

Qualifications

WHO ARE WE LOOKING FOR?

• Minimum of 2 years of management experience and directing a team in facility services or related field
• Proficiency in Microsoft Office 365 and other software applications
• Ability to effectively use hand-held computer technology
• Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline
• Strong communication skills with the ability to interact professionally with clients at all levels
• Ability to maintain excellent relations with People – employees, client and customers
• Familiar with health, safety and environmental management systems
• A clear criminal record check is required for this role.

Additional Information

Additional information

WHAT’S IN IT FOR YOU?

• Rapid advancement into leadership roles — your career accelerated!
• Mentorship from industry experts and dedicated training programs
• Exposure to a wide range of accounts and operational challenges
• The opportunity to grow within a company that values talent, mobility, and development

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

#IND1