Account Director: Lead High-Impact Facility Services

Dexterra Group; Kelowna; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Industry leader from day one

Job summary

Dexterra Group in Canada is seeking an Account Director to lead a dedicated Housekeeping team and oversee high-quality custodial services across a dynamic environment, acting as the primary client contact and driving service delivery, budgets, and safety compliance.

You will partner with stakeholders, manage on-site teams, recruit and mentor staff, and steer performance to ensure a clean, safe, and welcoming environment for faculty, staff, and visitors while advancing your leadership career with

Qualifications

• Minimum of 2 years of management experience in facility services.
• Experience in housekeeping at hotels or camps.
• Proficiency with Microsoft Office 365 and related software.
• Ability to use handheld computer technology on site.
• Experience recruiting, training, and managing staff performance.
• Strong client communication and relationship-building skills.
• Familiarity with health, safety and environmental management systems.
• Clear criminal record is required.

Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts.
• Build and maintain client relationships through service delivery.
• Provide strategic and operational leadership for commercial janitorial contracts in government/public sectors.
• Mentor on-site teams to meet performance goals.
• Identify and pursue new business opportunities.
• Conduct site visits and quality audits to ensure standards.
• Oversee resource planning, scheduling, and workforce optimization.
• Recruit, onboard, and train team members.
• Ensure safety compliance and QA protocols.
• Drive client satisfaction and long-term retention.

Skills

Leadership

Client relationships

Budget management

Health & safety

Team mentoring

Recruiting & training

Communication skills

Tools

Microsoft Office 365

Hand-held tech

Job description

Dexterra Group in Canada is seeking an Account Director to lead a dedicated Housekeeping team and oversee high-quality custodial services across a dynamic environment, acting as the primary client contact and driving service delivery, budgets, and safety compliance.

You will partner with stakeholders, manage on-site teams, recruit and mentor staff, and steer performance to ensure a clean, safe, and welcoming environment for faculty, staff, and visitors while advancing your leadership career with