Account Coordinator – New Westminster, British Columbia, Canada

Davies Group; New Westminster; Hybrid; CAD 52,000 - 73,000; Full time

Benefits offered by this job

RRSP matching

Benefits

Hybrid work model

Job summary

Davies Group in New Westminster, BC is seeking an Account Coordinator to join IPG. The role focuses on account management for assigned insurer clients within a hybrid work environment, with options to work from New Westminster, Toronto, or Montreal.

Responsibilities include reviewing monthly financial reports, reconciling trust accounts, and ensuring timely delivery to clients. You will support KPI targets, communicate balances, and help maintain strong insurer relationships.

Qualifications

• 2-5 years’ experience in senior admin role with external clients.
• Knowledge of Insurer and Lloyd’s practices.
• Proficiency in Excel.
• Knowledge of third-party vendor systems used by Insurers.
• Excellent communication skills.
• Teamwork – cooperative with others.
• Initiative – proactive in suggesting solutions to improve process.
• Technical experience to ensure KPIs are met.

Responsibilities

• Review and prepare financial reports, measuring against client expectations and ensure smooth delivery to clients each month.
• Manage and maintain accounts funded in trust on clients’ behalf.
• Reconciliation of financial transactions across various client management systems.
• Oversee internal file protocol reviews in conjunction with IPG procedures.
• Continuously work to enhance relationships with Insurer clients.
• Communicate with client re: trust account balances and adequacies.
• Work with Finance to ensure smooth cheque issuance workflow.
• Work with Examiners to facilitate payment cash calls and scheme advances.
• Facilitate data for production of MI reports.

Skills

Excel

Lloyd’s practices

Communication

Teamwork

Initiative

Problem solving

Vendor systems

Tools

Vendor systems

Job description

Account Coordinator – New Westminster, British Columbia, Canada

Account Coordinator – New Westminster, British Columbia, Canada

Compensation range: $52,200.00 – $72,500.00 annually

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles.

Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients.

Salary range for this position is: $52,200 to $72,500 annually. Compensation is commensurate with experience, qualifications, and internal equity.

We have an existing opportunity to add a full-time Account Coordinator to our growing team! This position may work from either our Toronto, New Westminster, or Montreal office. This is a Hybrid role.

Responsibilities:

• Review and prepare financial reports, measuring against client (contractual) expectations and ensure smooth delivery to clients each month.
• Manage and maintain accounts funded in trust on clients behalf.
• Reconciliation of financial transactions across various client management systems
• Oversee internal file protocol reviews in conjunction with IPG procedures.
• Continuously work to enhance relationships with Insurer clients
• Communicate with client re: trust account balances and adequacies
• Works with Finance to ensure smooth cheque issuance workflow
• Works with Examiners to facilitate payment cash calls and scheme advances
• Facilitate data for production of MI reports

Qualifications & Experience:

• 2-5 years’ experience in senior admin role multi-tasking and working with external clients
• Knowledge and experience in Insurer and Lloyd’s practices
• Proficiency in Excel
• Knowledge of third-party vendor systems used by Insurers
• Excellent communication skills – the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Teamwork – must genuinely intend to work cooperatively with others
• Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
• Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
• Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.