Account Coordinator - New Westminster, British Columbia, Canada

ClaimsPro LP; New Westminster; On-site; CAD 52,000 - 73,000; Full time

Benefits offered by this job

RRSP matching

Benefits package

Accommodations on request

Job summary

ClaimsPro LP – International Programs Group in New Westminster, BC, is seeking an Account Coordinator to support Lloyd's client accounts. The role offers hybrid work and involves preparing reports, managing trust accounts, and coordinating with finance and examiners to ensure timely payments.

Ideal candidates have 2-5 years in senior admin roles, familiarity with Lloyd's practices, strong Excel skills, and excellent communication.

Qualifications

• 2-5 years’ experience in a senior admin role with external clients.
• Knowledge of Insurer and Lloyd’s practices.
• Proficiency in Excel.
• Knowledge of third‑party vendor systems used by insurers.
• Excellent communication skills - both written and verbal.

Responsibilities

• Review and prepare financial reports, measuring against contractual expectations and monthly delivery to clients.
• Manage and maintain accounts funded in trust on clients' behalf.
• Reconciliation of financial transactions across various client management systems
• Oversee internal file protocol reviews in conjunction with IPG procedures.
• Continuously work to enhance relationships with Insurer clients
• Communicate with client re: trust account balances and adequacies
• Works with Finance to ensure smooth cheque issuance workflow
• Works with Examiners to facilitate payment cash calls and scheme advances
• Facilitate data for production of MI reports

Skills

Communication skills

Teamwork

Initiative

Problem solving

Lloyd's practices knowledge

Excel

Vendor systems knowledge

Tools

Third-party vendor systems

Job description

Company: ClaimsPro LP - International Programs Group Account Coordinator – New Westminster, British Columbia, Canada. Compensation range: $52,200.00 - $72,500.00 annually. International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd’s, self-insured entities, and organizations with high deductibles. Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients. Salary range for this position is: $52,200 to $72,500 annually. Compensation is commensurate with experience, qualifications, and internal equity. We have an existing opportunity to add a full-time Account Coordinator to our growing team! This position may work from either our Toronto, New Westminster, or Montreal office. This is a Hybrid role.

Responsibilities

• Review and prepare financial reports, measuring against client (contractual) expectations and ensure smooth delivery to clients each month.
• Manage and maintain accounts funded in trust on clients behalf.
• Reconciliation of financial transactions across various client management systems
• Oversee internal file protocol reviews in conjunction with IPG procedures.
• Continuously work to enhance relationships with Insurer clients
• Communicate with client re: trust account balances and adequacies
• Works with Finance to ensure smooth cheque issuance workflow
• Works with Examiners to facilitate payment cash calls and scheme advances
• Facilitate data for production of MI reports

Qualifications & Experience

• 2-5 years’ experience in senior admin role multi-tasking and working with external clients
• Knowledge and experience in Insurer and Lloyd’s practices
• Proficiency in Excel
• Knowledge of third-party vendor systems used by Insurers
• Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
• Teamwork – must genuinely intend to work cooperatively with others
• Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
• Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
• Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks! We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

In the rapidly evolving world of risk management services, Davies has distinguished itself as a leader in innovation and excellence. As Canada’s largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service. Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the Davies experience! Note: Davies and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.