Account Coordinator

Socket.dev; Richmond Hill; On-site; CAD 52,000 - 70,000; Full time

Job summary

Socket.dev in Canada is seeking an Account Coordinator to provide day-to-day administrative and coordination support to account and project teams, maintaining client and project records and assisting with scheduling and documentation.

You will generate quotes, coordinate service scheduling, handle invoicing, and contribute to reporting while helping streamline processes and improve client satisfaction. A related engineering background and strong MS Office skills are preferred.

Qualifications

• Degree or Diploma in Engineering, Applied Science, or related field.
• Technical understanding of lighting, controls, and electrical systems
• Ability to read and interpret drawings and specifications
• Strong project coordination and multitasking skills
• Excellent communication and client service abilities
• Proficient in Microsoft Office
• Self-motivated, organized, and solution-oriented
• Experience in lighting service, retrofits, or energy management is an asset
• Previous experience in project coordination or customer service roles preferred.

Responsibilities

• Review ongoing lighting service and retrofit work orders for material, design, and technical requirements.
• Prepare bills of materials, warranty claims, and sales orders for lighting and controls projects.
• Generate quotes and proposals for clients based on service reports and site assessments.
• Coordinate service scheduling with the dispatch team and manage client requests efficiently.
• Complete monthly invoicing and reporting in accordance with client contracts.
• Maintain accurate project databases, including quotation statuses, approvals, and site condition updates.
• Respond promptly to client inquiries and address lighting system or service-related issues.
• Support program administrative deliverables such as utility incentives, budget tracking, and project scheduling.
• Identify opportunities to streamline processes and enhance client satisfaction.

Skills

Project coordination

Multitasking

Client service

Communication

Self-motivation

Education

Engineering degree or diploma (Electrical preferred)

Tools

Microsoft Office

Job description

The Account Coordinator provides day-to-day administrative and coordination support to the account and project teams. Responsibilities include maintaining client and project records, coordinating documentation, assisting with scheduling and follow-ups, preparing reports, and supporting the team with general office and administrative requirements.

DUTIES AND RESPONSIBILITIES:

• Review ongoing lighting service and retrofit work orders for material, design, and technical requirements.
• Prepare bills of materials, warranty claims, and sales orders for lighting and controls projects.
• Generate quotes and proposals for clients based on service reports and site assessments.
• Coordinate service scheduling with the dispatch team and manage client requests efficiently.
• Complete monthly invoicing and reporting in accordance with client contracts.
• Maintain accurate project databases, including quotation statuses, approvals, and site condition updates.
• Respond promptly to client inquiries and address lighting system or service-related issues.
• Support program administrative deliverables such as utility incentives, budget tracking, and project scheduling.
• Identify opportunities to streamline processes and enhance client satisfaction.

QUALIFICATIONS:

• Degree or Diploma in Engineering, Applied Science, or related field (Electrical preferred)
• Technical understanding of lighting, controls, and electrical systems
• Ability to read and interpret drawings and specifications
• Strong project coordination and multitasking skills
• Excellent communication and client service abilities
• Proficient in Microsoft Office
• Self-motivated, organized, and solution-oriented
• Experience in lighting service, retrofits, or energy management is an asset
• Previous experience in project coordination or customer service roles preferred.

WHY JOIN ENS:

• Join a trusted industry leader known for innovation, technical expertise, and reliability.
• Contribute to high-impact industry that support energy efficiency and sustainability across Canada.
• Work alongside a collaborative team dedicated to quality, client success, and continuous improvement