Account Coordinator

EDMO ADESA Edmonton; Edmonton; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

RRSP/403B match

Paid vacation and sick time

Tuition reimbursement

Job summary

OPENLANE is seeking an Account Coordinator in Edmonton to support local fleet and rental accounts. You will coordinate inventory, data entry, and communications with customers to ensure seamless service.

You will also assist with the redemption process, liaise with the national accounts team, and help grow local fleet accounts while gaining exposure to sales opportunities within a dynamic, technology-driven remarketing platform.

Qualifications

• Minimum 1–2 years of related account coordination experience.
• Tech-savvy and proficient with Google Workspace.
• Strong customer service and communication skills.

Responsibilities

• Coordinate fleet and rental accounts and manage SLA compliance.
• Support redemption processes and liaison with accounts and customers.
• Process payments and assist with administrative tasks.
• Provide excellent customer service and resolve issues promptly.

Skills

Customer service

Communication

Organizational skills

Time management

Tools

Google Suite

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For

We are seeking an Account Coordinator with experience in customer service and general office administration. You will work as part of our close-knit administrative team, and will be responsible for coordinating fleet & rental accounts. You will also support the redemption process for repo units, including liaison with the national accounts team and local customers to support the vehicle and personal property redemption process. In this role, you will have the opportunity to drive a positive customer experience, coordinate the administrative tasks with your accounts, and have an opportunity to gain sales experience as we seek to grow our local fleet accounts.

You Are

• Organized. You will manage a range of accounts, ensuring customer SLA’s are consistently met and manage communication flow.
• Team Oriented. You will partner with our other team members, including sales, administration, and accounting to maintain and grow our account portfolio.
• Patient. You will interact with those that have had a vehicle repossessed, and will help them navigate the redemption process with patience.

You Will

• Coordinate the inventory and sale of local commercial and fleet vehicles by: entering data into the system, taking vehicles out of leasing, transmitting data to customers computer systems, selecting vehicles to be featured on the internet, generating sales agreements and determining vehicle line ups
• Ensure sales vehicles meet specifications by: receiving condition reports, assessing and obtaining authorization for repairs and preparing necessary work order forms
• Negotiating sale of pending bids as per customer service level agreements
• Assisting with transportation logistic requests and billing
• Generates/prepares reports by gathering data from computerized systems (i.e. inventory reports and sales summary)
• Coordinate the vehicle redemption process in accordance with customer and company requirements
• Supporting related customer service requirements; which may include answering calls, greeting walk in customers, taking payments, and processing requests
• Ensuring customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner
• Manually or electronically entering new data in an accurate and timely manner, including vehicle information, registrations and other documents
• May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems
• Support other administrative tasks, including sale day functions, as required
• Other duties as assigned

Must Haves

• 1-2 Years’ of related experience or education in account coordination
• Tech-savvy, and comfortable using Google Suite
• Strong customer service and communication skills
• Excellent organizational and time management skills

Nice to Haves

• Prior experience in account management / business development
• Prior experience within the automotive remarketing industry
• Experience with AMS, VTrace, and other OPENLANE systems

OPENLANE is an equal opportunity employer and a drug-free workplace.

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.