Titles Clerk

VANC ADESA Vancouver; Richmond; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

RRSP with company match

Paid vacation, personal, and sick time

Paternity and maternity leave

Employee assistance program

Job summary

OPENLANE seeks a Titles Clerk to support front office operations and the vehicle title process. You will coordinate title work with the provincial registry and insurers, process applications, and maintain accurate data in internal systems.

Join a busy administrative team with a focus on timely, accurate information and excellent customer service. Strong organization and communication skills are essential for success in this role.

Qualifications

• High school diploma or equivalent experience/education.
• Strong customer service and communication skills.
• Comfortable using Google Suite and office tools.

Responsibilities

• Coordinate vehicle title processes for dealer and commercial units.
• Collaborate with sales, commercial accounts, and accounting; respond quickly with accurate title status.
• Prepare title applications and monitor status with DMV/insurers.
• Generate reports and enter data accurately into systems.
• Provide excellent customer service and handle inquiries and payments efficiently.

Skills

Customer service

Communication

Organizational skills

Time management

Google Suite

Education

High school diploma

Tools

Google Suite

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For

We are seeking a Titles Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team, and will be responsible for supporting our front office operations.

You Are

• Organized. You will coordinate the vehicle title process for dealer and commercial units, including out-of-province requests.
• Detail Oriented. You pay attention to the details, ensuring that there are no errors or delays releasing titles to our buyers.
• Responsive. You will collaborate with our other team members, including sales, commercial accounts, and accounting; responding quickly and with accurate information on vehicle title status.

You Will

• Coordinate administrative tasks for vehicle title management, serving as the primary liaison with the provincial department of motor vehicle registry and/or insurance agencies to access titles and title information.
• Complete title and/or registration applications, input new title requests into the title inventory system, and monitor status with the provincial department of motor vehicles and/or insurance agencies.
• Monitor internal systems for upstream units sold, coordinating title requests across the OPENLANE marketplace and responding to title inquiries from other OPENLANE locations.
• Prepare and distribute title invoices involving a fee or charge.
• Provide excellent customer service by assisting dealers with various procedures and requests in an efficient and timely manner, including greeting customers, responding to incoming calls, taking payments, and general inquiries.
• Ensure customer satisfaction by communicating with customers; identifying & resolving issues in a timely manner.
• Perform moderately complex clerical and numerical processing activities of a clerical nature including selecting, compiling, verifying and processing data.
• Generate/prepare reports by gathering data from computerized systems (i.e. vehicles without titles reports).
• Manually or electronically enter new data in an accurate and timely manner, including vehicle information, registrations and other documents.
• May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems.
• Support other administrative tasks, including sale day functions, as required.

Must Haves

• High School diploma or equivalent experience / education
• 1-2 Years’ of related experience in an administrative capacity
• Tech-savvy, and comfortable using Google Suite
• Strong customer service and communication skills
• Excellent organizational and time management skills

Nice to Haves

• Prior experience working with vehicle registrations an asset
• Experience with AMS, VTrace, and other OPENLANE systems

Compensation Range of Hourly: $19.00 - $19.00

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation

OPENLANE is an equal opportunity employer and a drug-free workplace.