Logistics Specialist

TRVC Nth Gen Software Inc; Winnipeg; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

OPENLANE is seeking a Logistics Specialist to develop and maintain strong customer service for OPENLANE Logistics transportation. You will be the primary contact for transportation, ensuring prompt and courteous attention, confirming needs, and verifying pickup details across multiple channels.

You will analyze aging reports, coordinate with sellers and buyers, and maintain smooth communications with the manager and team.

Qualifications

• High School diploma or equivalent.
• 1–3 years of related experience in logistics or dispatching.
• Tech-savvy; comfortable using Google Suite.
• Excellent interpersonal, negotiation and communication skills with strong attention to detail.
• Ability to stay calm and diplomatic in dispute resolution situations.
• Autonomous, self-driven, proactive and a team player.

Responsibilities

• Act as a point of contact for transportation; provide prompt, courteous service to customers.
• Assist customers in confirming transportation needs and verify locations before pickup.
• Run aging reports and coordinate with sellers and buyers on outstanding shipments.
• Ensure clear follow-up on directives, schedules and systems with management.
• Maintain good communication with the supervisor and other personnel.
• Resolve customer complaints in a friendly, professional manner and escalate when needed.

Skills

Organized

Detail-oriented

Teamwork

Customer service

Communication

Diplomacy

Education

High School diploma or equivalent

Post-secondary education in related field

Tools

Google Suite

AMS

VTrace

OPENLANE systems

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

What We Offer:

Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re looking for:

The Logistics Specialist develops and maintains strong customer service skills and supports OPENLANE Logistics transportation service. Daily duties require providing accurate, friendly and quality service to customers when interacting with customers via phone, text and email. Additionally, being able to effectively utilize tools and procedures to ensure workload is completed daily. Last, reporting on transportation department activities to local management and our corporate office.

You are:

• Organized. You are comfortable working in a fast paced environment, and can stay organized when handling multiple tasks.
• Detail-oriented. You will ensure a high degree of accuracy in your tasks, in accordance with our customer and company requirements.
• Team-oriented. You will support the Transport Supervisor/Manager with the day to day, and willing to jump in where needed to assist.
• Customer-focused. Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions.

You will:

• Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.
• Assist customers with confirming their Transportation needs.
• Verify vehicle locations and delivery address prior to pick up.
• Run aging reports and contact sellers and buyers regarding outstanding shipments.
• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Resolve any customer complaints in a friendly, courteous manner.
• Advise manager or designated supervisor of all serious complaints or incidences.
• Assist customers in understanding OPENLANE systems, where applicable, and elevate any system issues appropriately.
• Resolve any customer complaints in a friendly, courteous manner.
• Ensure proper follow-through on all directives, bulletins, schedules and accounting from manager or designated supervisor or other corporate sources.
• Maintain a good flow of communication with the Manager or designated supervisor and other personnel.

Must haves:

• High School diploma or equivalent
• 1-3 Years’ of related experience in a logistics or dispatching role
• Tech-savvy, and comfortable using Google Suite
• Excellent interpersonal, negotiation and communication skills with strong attention to detail
• Ability to maintain calm and diplomatic in dispute resolution situations
• Autonomous, self-driven, proactive and a team player

Nice to Haves:

• Post-secondary education in a related field is an asset
• Self-starter who can assess work volumes and ensure timely completion of prioritized tasks
• Experience with AMS, VTrace, and other OPENLANE systems

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation

OPENLANE is an equal opportunity employer and a drug-free workplace.