Accessibility Services Grant Administrator

March-of-Dimes-Canad; London; On-site; CAD 40,000 - 49,000; Full time

Job summary

March of Dimes Canada in London, ON is seeking an Accessibility Services Grant Administrator to assess needs, review eligibility, and administer grants for modifications and devices.

You will manage applications from start to finish, validate documentation, coordinate payments to vendors, and support clients toward barrier‑free living.

This role rewards teamwork, adaptability, and a commitment to accessibility and inclusive design.

Qualifications

• Post-secondary degree or experience in social services, health, design, or universal design/barrier-free design.
• Familiarity with universal design concepts, Building Code, CSA Accessibility Standards is an asset.
• Grant administration experience managing a caseload and meeting deadlines.
• Strong written and verbal communication; French language is an asset.

Responsibilities

• Respond to inquiries by phone, email, fax, and mail with a client-focused approach.
• Assist clients, caregivers, healthcare professionals, and stakeholders in navigating services and providing referrals.
• Review applications and supporting documentation against eligibility criteria.
• Maintain a caseload according to policies and procedures.
• Process applications in the client database.
• Follow up on outstanding documentation.
• Prepare and send correspondence regarding outcomes and decisions.
• Collaborate with stakeholders to administer funding for modifications, adaptations, and devices.
• Ensure monthly service and spending targets are met.
• Maintain knowledge of accessibility industry developments.
• Submit invoices for payment using MODC database.
• Distribute satisfaction surveys and monitor service quality.

Skills

Communication

Time management

Organization

Problem solving

Empathy

Cultural competence

Collaboration

Adaptability

Education

Post-secondary degree or relevant experience

Job description

This Opportunity:

We are seeking an Accessibility Services Grant Administrator to join our Accessibility Services team in London, ON. In this role, you will assess the need and eligibility for requested modifications, adaptations, and devices, and administer grants in accordance with organizational and stakeholder policies, procedures, and best practices.

The Grant Administrator is responsible for validating all required documentation and eligibility criteria to ensure funding can be issued. The goal is to help create accessible, barrier-free living spaces where people with disabilities can complete activities of daily living and safely enter and exit their homes independently and with dignity.

You will manage each request from application through to completion, ensuring payments are issued to the selected vendor or contractor.

Salary: $44,156 per annum

Hours: 35 hours per week

Schedule: Monday to Friday, 9:00 a.m. – 4:30 p.m.

Responsibilities:

• Respond to program inquiries received by phone, email, fax, and mail using a client-focused approach.
• Assist clients, caregivers, healthcare professionals, and other stakeholders in navigating services and provide referrals as appropriate.
• Review applications and supporting documentation against eligibility requirements and program criteria.
• Maintain a caseload in accordance with departmental policies and procedures.
• Process applications in the client database.
• Follow up on outstanding documentation as required.
• Prepare and send correspondence regarding file outcomes and decisions.
• Support and implement MODC's strategic goals and objectives.
• Collaborate with internal and external stakeholders to administer funding for modifications, adaptations, and devices.
• Ensure monthly service and spending targets are met.
• Maintain current knowledge of the accessibility industry, including barrier‑free modifications, adaptations, and devices.
• Submit invoices for payment using the MODC database.
• Follow up with stakeholders regarding service quality and distribute satisfaction surveys.

Qualifications:

• Education: A post‑secondary degree or previous experience in social services, health, a design field, or universal design/barrier‑free design. Familiarity with universal design concepts, the Provincial Building Code, and CSA Accessibility Standards for the built environment is considered an asset.
• Grant Administration: Experience managing a caseload, working within established deadlines, and meeting monthly service and spending targets.
• Effective Communication: Strong verbal and written communication skills, including active listening and the ability to explain complex information clearly. Fluency in French is considered an asset.
• Time Management and Organization: Ability to manage multiple clients and tasks simultaneously, prioritize responsibilities, and effectively organize and manage a caseload.
• Assessment and Problem‑Solving: Ability to assess client needs, identify challenges, think critically, and develop effective solutions.
• Case Notes and File Management: Ability to maintain accurate and detailed case notes, track documentation, and record client progress, outcomes, and interactions.
• Empathy and Compassion: Ability to support individuals facing barriers and challenging circumstances with empathy, compassion, and understanding.
• Cultural Competence: Cultural sensitivity and the ability to work respectfully with individuals from diverse backgrounds.
• Collaboration: Ability to work collaboratively with internal and external stakeholders to coordinate services and support effective program delivery.
• Adaptability: Flexibility to respond to changing circumstances, evolving client needs, and shifting priorities.