Accessibility Programs Coordinator

March-of-Dimes-Canad; London; On-site; CAD 35,000 - 43,000; Full time

Job summary

March of Dimes Canada seeks an Accessibility Services Administrator in London, Ontario. The role involves assessing applications for modifications and devices, guiding clients, and ensuring eligibility criteria are met in the MODC system.

You will respond to inquiries, maintain caseloads, and process documentation to support accessibility initiatives. The position emphasizes client-focused service, teamwork with healthcare professionals, and ongoing knowledge of accessibility services and

Qualifications

• Education: A post-secondary degree or previous office experience with a funding program or social services program.

Responsibilities

• Respond to program inquiries by phone, email, fax, and mail with a client-focused approach.
• Assist clients, caregivers, healthcare professionals and other stakeholders in navigating services and provide referrals as appropriate.
• Review applications and supporting documentation against eligibility requirements and program criteria.
• Maintain a caseload in accordance with departmental policies and procedures.
• Process applications in the client database.
• Follow up on outstanding documentation as required.
• Prepare and send correspondence regarding file outcomes and decisions.
• Support and implement MODC's strategic goals and objectives.

Skills

Effective communication

Time management

Assessment

Case notes

Empathy

Cultural competence

Collaboration

Adaptability

Education

Post-secondary degree or relevant office experience

Job description

March of Dimes Canada seeks an Accessibility Services Administrator in London, Ontario. The role involves assessing applications for modifications and devices, guiding clients, and ensuring eligibility criteria are met in the MODC system.

You will respond to inquiries, maintain caseloads, and process documentation to support accessibility initiatives. The position emphasizes client-focused service, teamwork with healthcare professionals, and ongoing knowledge of accessibility services and