Program Administrator, Early Learning Program

March of Dimes; Toronto; Hybrid; CAD 44,000 - 55,000; Full time

Job summary

March of Dimes in Toronto, Ontario is seeking a full-time Program Administrator to join the Early Learning team. The role centers on coordinating programs, data management, and enhancing participant and family experiences.

Ideal candidates bring 2–3 years of relevant experience, proficiency with Microsoft Office, and a commitment to equity and inclusion. The position is hybrid with a 35-hour work week in a community-focused environment.

Qualifications

• Diploma or degree in Business Administration, Office Administration, Project Management, Health Administration, Community Services, Recreation, Education, or related field.
• 2–3 years experience in program coordination, administration, community services, disability services, education, healthcare, or related field.
• Current Standard First Aid and CPR certification, or willingness to obtain upon hire.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams, SharePoint) and familiarity with online registration systems, survey platforms (e.g., Qualtrics), and databases.
• Experience coordinating events, workshops, volunteers, or community programs, including managing registrations and program metrics/evaluation data.
• Experience working in family-centered or customer service environments with children, youth, or individuals with disabilities is an asset.
• Strong organizational, communication, problem-solving, and customer service skills; ability to manage multiple priorities and deadlines.
• Ability to work independently and as part of a team; commitment to equity, diversity, and inclusion; bilingualism is an asset.
• Successful completion of a Vulnerable Sector Check; occasional evenings and weekends; reliable transportation for outreach or events; ability to perform physical tasks.

Responsibilities

• Support the successful delivery of programs through effective communication, coordination, and administrative systems.
• Ensure accurate program data management for informed decision-making, monitoring, and improvement.
• Foster engaging, safe program environments enhancing participant and family experience.
• Contribute to operational excellence via resource management, procurement planning, and equipment QA.
• Identify outreach opportunities and support relationship-building with community partners.
• Develop and maintain program tools, resources, and documentation for consistency and efficiency.
• Support planning, training, and operational readiness for expansion into new locations.
• Serve as primary contact for participants, families, volunteers, and partners with timely professional communication.
• Track and report program data to support reporting and continuous improvement.
• Coordinate and support special events to boost participant engagement and community connections.
• Support volunteer recruitment, onboarding, coordination, and engagement.
• Coordinate registration, logistics, and communications for family education and engagement initiatives.
• Ensure collection and management of participant safety, health, and medical information for safe delivery.
• Contribute marketing content highlighting program impact and participant experiences.
• Assist expansion into new geographic regions through planning and implementation activities.
• Collaborate with internal teams and external partners on strategic initiatives.

Skills

Communication

Event coordination

Program coordination

Customer service

Volunteer management

Data management

MS Office

Bilingual

Education

Diploma/Degree in Business Administration or related field

2–3 years program coordination experience

Tools

Microsoft Office Suite

SharePoint

Qualtrics

Registration systems/databases

Job description

This Opportunity

We are looking for a full-time Program Administrator to join our amazing Early Learning team in Toronto, Ontario. If you are passionate, high-energy, organized, and enjoy bringing people, processes, and programs together to create meaningful impact, then this opportunity is for you!

Responsibilities

• Support the successful delivery of programs through effective communication, coordination, and administrative systems.

• Ensure accurate and reliable program data management that enables informed decision-making, performance monitoring, and continuous improvement.

• Foster engaging, safe, and well-equipped program environments that enhance the participant and family experience.

• Contribute to operational excellence through proactive resource management, procurement planning, and equipment quality assurance.

• Strengthen community awareness and program reach by identifying outreach opportunities and supporting relationship-building initiatives.

• Develop and maintain program tools, resources, and documentation that promote consistency, efficiency, and high-quality service delivery.

• Support program growth and expansion initiatives, including implementation activities, training coordination, documentation development, and operational readiness for new locations.

• Act as a primary point of contact for participants, families, volunteers, and community partners, ensuring timely, professional, and service-oriented communication.

• Track and report operational and program data to support reporting and continuous improvement initiatives.

• Coordinate and support the planning and execution of special events that enhance participant engagement, strengthen community connections, and advance program goals.

• Foster a positive and meaningful volunteer experience by supporting recruitment, onboarding, coordination, and engagement, ensuring volunteers are equipped to contribute effectively to program success.

• Coordinate registration, logistics, and communications for family education and engagement initiatives that support meaningful participation and enhance the overall program experience.

• Ensure the accurate collection, maintenance, and management of participant safety, health, and medical information to support safe, responsive, and high-quality program delivery.

• Support program awareness and participant recruitment efforts by contributing marketing content and materials that effectively showcase program impact and participant experiences.

• Contribute to the successful expansion of programs into new geographic regions by supporting planning, implementation, training, and operational readiness activities.

• Collaborate with internal teams and external partners on strategic initiatives and special projects that support innovation, organizational priorities, and service excellence.

• Perform other duties as assigned.

Qualifications

• Diploma or degree in Business Administration, Office Administration, Project Management, Health Administration, Community Services, Recreation, Education, a related field, or an equivalent combination of relevant education and experience.

• 2–3 years of experience in program coordination, administration, community services, disability services, education, healthcare, or a related field.

• Current Standard First Aid and CPR certification, or willingness to obtain upon hire.

• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Teams, and SharePoint. Experience with online registration systems, survey platforms (e.g., Qualtrics), and database management systems is considered an asset.

• Experience coordinating events, workshops, volunteers, or community programs, including managing registrations, participant records, program documentation, and program metrics/evaluation data.

• Experience in family-centred or customer service-focused environments, particularly working with children, youth, and/or individuals with disabilities, is considered an asset.

• Strong organizational, communication, problem-solving, and customer service skills, with demonstrated attention to detail and the ability to manage multiple priorities, deadlines, records, and documentation accurately.

• Ability to work independently and contribute effectively as part of a collaborative team.

• Commitment to equity, diversity, inclusion, and person-centred service delivery.

• Bilingualism is an asset.

• Successful completion of a Vulnerable Sector Check satisfactory to the organization.

• Ability to work occasional evenings and weekends, as required.

• Access to reliable transportation for occasional community outreach or event support, as required.

• Ability to perform the physical requirements of the role, including setting up program spaces, bending, kneeling, and occasionally lifting or moving program equipment and materials.

Additional Details

• Wage: $44,156 - 55,195 per annum

• Hours: 35 hours per week

• Schedule: Hybrid