Full-time Intake and Outreach Coordinator

algonquincollege; Ottawa; On-site; CAD 6,061,000 - 7,081,000; Full time

Job summary

Algonquin College in Ottawa is seeking a Full-Time Support role to coordinate and oversee operations within the Centre for Accessible Learning. The role involves intake, disability-related funding administration, data management, reporting, and service coordination to support student participation and success.

The incumbent will liaise with Financial Aid, Welcome Centre, Registrar's Office, and external providers, lead scheduling of support personnel, manage ClockWork data system, and drive

Qualifications

• Minimum four-year degree in Education, Psychology, Counselling, Disability Studies, Social Work or related field.
• Minimum five years experience with persons with disabilities in an educational setting.
• Experience with report writing, data management and statistical analysis.

Responsibilities

• Coordinate intake, assessment, and disability-related funding administration.
• Lead scheduling of Educational Assistants and other support personnel.
• Serve as liaison between CAL and internal/external partners (Financial Aid, Registrar, Welcome Centre).
• Manage ClockWork data system, collaborate with developers on enhancements and maintenance.
• Coordinate department data collection, surveys, and government reporting requirements.

Skills

Clinical interviews

Disability support

Data management

Report writing

Education

Four-year degree in Education/Related Field

Tools

ClockWork

Brightspace

SharePoint

Job description

Department

Centre for Accessible Learning

Position Type

Full-Time Support

Salary Range

\$44.48-\$51.40-Hourly

Scheduled Weekly Hours

36.25

Anticipated Start Date

November 30, 2026

Length of Contract

N/A

Posting Closing Date

October 21, 2026

Posting Information

Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration.

Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description

Coordinates and oversees a broad range of operational activities within the Centre for Accessible Learning (CAL), including intake and assessment processes, disability-related funding administration, data management, communications, reporting, outreach, and service coordination.

Acts as the primary liaison between CAL and key institutional partners, including the Financial Aid and Student Awards Office regarding BSWD, CSG-DSE, and disability-related OSAP processes; the Welcome Centre regarding student intake and onboarding; the Registrar's Office regarding classroom and lab access for support personnel; and external service providers supporting students with disabilities.

Provides guidance and ongoing support in the processing of disability-related bursary applications and coordinates the scheduling of Educational Assistants, American Sign Language Interpreters, Visual Interpreters, Personal Support Workers, and other specialized support personnel, including arranging coverage and backfill as required. Ensures support personnel have access to Brightspace, learning materials, equipment, and other resources necessary to support student participation and success.

Serves as the lead administrator and subject matter expert for CAL's ClockWork data management system, coordinating system operations across all campuses and acting as the primary liaison with software developers regarding system enhancements, maintenance, troubleshooting, and implementation of new functionality. Collaborates with internal stakeholders to identify operational requirements, configure system solutions, implement process improvements, document system architecture and procedures, and provide technical support, training, and guidance to administrative staff, faculty, and end users. Supports the integration of ClockWork with other College systems to promote effective information sharing and operational efficiency.

Coordinates departmental data collection, statistical analysis, surveys, and reporting activities, including student satisfaction surveys and government reporting requirements related to accessibility funding. Maintains expertise in the College's student information systems, SharePoint, website administration, and related technologies that support departmental operations.

Functions as the first point of contact for CAL staff requiring support with intake, data management, communications, and system-related processes. Provides day-to-day leadership to the Intake and Assessment Support Officer and Computerized Note Taker and Support Officer, assigning work, monitoring priorities, and providing guidance on procedures, standards, and service delivery.

Leads outreach and awareness initiatives that promote accessibility and student success by delivering presentations and educational sessions to students, faculty, staff, school boards, and community partners. Represents CAL at College and community events, develops partnerships that support transition and retention of students with disabilities, and coordinates major outreach initiatives, including Open Doors, Discovery Days, ASPIRE transition programming, Career Services workshops, Open House activities, and other recruitment and student engagement events.

Required Qualifications

• Minimum four (4) year degree in Education, Psychology, Counselling, Disability Studies, Social Work or a related field.
• Minimum five (5) years experience in full-time, related, progressively senior, practical experience working with persons with disabilities in an educational setting.
• Experience conducting clinical interviews and interpreting clinical documentation.
• Experience in working with persons with disabilities to facilitate their academic, social and career development.
• Experience with report writing, data management and statistical analysis.

Additional Information

Vacancy is for PO1562

This position is paid at Payband J Comparator

This position requires regular on-site work at Algonquin College's Woodroffe (Ottawa) Campus

This position is subject t