Academic Services Clerk

St. Laurence College; Canada; On-site; CAD 62,000 - 72,000; Full time

Job summary

St. Lawrence College is seeking an Academic Services Clerk to provide front-line customer and clerical support for the School of Health and Wellness.

The role serves students, staff and the public, handling inquiries and assisting with onboarding for part-time and partial-load faculty. The position requires a 2-year college diploma in Office Administration and at least 3 years of relevant office experience, with strong Excel skills and a solid understanding of office procedures.

Qualifications

• A minimum of a 2-year College Diploma in Office Administration.
• A minimum of 3 years of relevant work experience within an office environment. Excel experience is required.
• Solid understanding of office procedures and practices.
• Effective interpersonal, listening and communication skills (written/verbal).
• Effective planning, time management and organizational skills to establish priorities and meet deadlines.
• Excellent keyboarding and data entry skills.
• Detail-oriented and accurate.
• Respect for confidentiality.
• Tactful and diplomatic.
• Customer service oriented.

Responsibilities

• Deliver front-line customer and clerical services in support of students and staff.
• Answer routine and complex inquiries from potential, current and former students, College employees and the public.
• Provide general office administrative assistance and support onboarding for part-time and partial-load faculty.

Skills

Customer service

Interpersonal skills

Communication skills

Time management

Attention to detail

Confidentiality

Keyboarding

Education

2-year College Diploma in Office Administration

Tools

Excel

Job description

• Location:Kingston, (with Tri-Campus Responsibilities)
• Deadline: August 26, 2023
• Job Type: Support
• Start Date:Immediately
• End Date: October 2, 2026
• Department: School of Health and Wellness
• Positions: 1

POSITION DESCRIPTION

The incumbent delivers front-line customer and clerical services in support of the students and staff of the assigned portfolio.

The Academic Services Clerk, answers both routine and complex inquiries from potential, current and former students, College employees and the general public. Clerical support services include general office administrative assistance and assisting part-time and partial-load faculty in the onboarding process of their employment.

Qualifications

Education and Experience:

A minimum of a 2-year College Diploma in Office Administration.

A minimum of 3 years of Relevant work experience within an office environment. Excel experience is required.

Other Required Qualifications:

• Solid understanding of office procedures and practices.
• Effective interpersonal, listening and communication skills (written/verbal).
• Effective planning, time management and organizational skills to establish priorities and meet deadlines.
• Excellent keyboarding and data entry skills.
• Detail-oriented and accurate.
• Respect for confidentiality.
• Tactful and diplomatic.
• Customer service oriented.

The successful incumbent must have the ability to report to the work location or work temporarily from a remote location with reliable internet access, as approved by the College and in accordance with the college’s Telework Policy.

Salary & Terms

• Support Group: Pay Band E
• Start Rate: $ 30.43 /hour, plus 8% in lieu of vacation

This posting is for an existing vacancy at St. Lawrence College. This competition will be processed in accordance with College policy, the Academic and Support Staff Collective Agreements. In addition to comparing candidates’ qualifications and experience to the listed technical skills, education, work experience, and personal characteristics (values, attitudes, motivation, and performance), the seniority of Bargaining Unit members will be considered. If the search extends beyond the Bargaining Unit, consideration will be given to accumulated service with the College.

The College is committed to employment equity and diversity in the workplace. We encourage and welcome applications from members of the designated groups, including women, racialized minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation and identity. St. Lawrence College is committed to an inclusive, barrier-free selection process. SLC provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Belonging, People & Culture at [e-mail] . To obtain a copy of this position vacancy or any of the position related documents in an alternate format please contact [e-mail] and our Talent Management Consultants will address your requests for accommodation confidentially.

This job opportunity is open to both internal and external applicants. Only those who are selected for an interview will be contacted.