Academic Services Clerk

St. Lawrence College; Kingston; Hybrid; CAD 36,000 - 47,000; Full time

Job summary

St. Lawrence College in Kingston is seeking an Academic Services Clerk to deliver front-line customer and clerical services for students and staff.

The role involves answering inquiries from students, employees and the public, and providing general office support including onboarding of part-time faculty. The position requires a 2-year college diploma, at least 3 years of relevant office experience and solid Excel skills.

Qualifications

• Requires a 2-year college diploma in Office Administration.
• Minimum 3 years of relevant office experience.
• Excel experience is required.

Responsibilities

• Deliver front-line customer and clerical services to students and staff.
• Answer routine and complex inquiries from potential, current and former students, College employees and the general public.
• Provide clerical support and assist onboarding of part-time and partial-load faculty.

Skills

Office procedures

Interpersonal skills

Planning

Time management

Organizational skills

Keyboarding

Data entry

Detail oriented

Confidentiality

Tact & diplomacy

Customer service

File management

Education

2-year college diploma in Office Administration

Tools

Excel

Job description

Position Description

The incumbent delivers front-line customer and clerical services in support of the students and staff of the assigned portfolio. The Academic Services Clerk answers both routine and complex inquiries from potential, current and former students, College employees and the general public. Clerical support services include general office administrative assistance and assisting part-time and partial-load faculty in the onboarding process of their employment.

Qualifications

Education and Experience:

A minimum of a 2-year College Diploma in Office Administration.

A minimum of 3 years of Relevant work experience within an office environment. Excel experience is required.

Other Required Qualifications

• Solid understanding of office procedures and practices.
• Effective interpersonal, listening and communication skills (written/verbal).
• Effective planning, time management and organizational skills to establish priorities and meet deadlines.
• Excellent keyboarding and data entry skills.
• Detail-oriented and accurate.
• Respect for confidentiality.
• Tactful and diplomatic.
• Customer service oriented.
• File management skills.

Physical/Work Environment Essential Requirements

The successful incumbent must have the ability to report to the work location or work temporarily from a remote location with reliable internet access, as approved by the College and in accordance with the college’s Telework Policy.

Salary & Terms

• Support Group: Pay Band E
• Start Rate: $30.43/hour, plus 8% in lieu of vacation
• Hours per week: 35
• Posted Date: August 20, 2026
• Closing Date: August 26, 2026

Documents

• Job Duties & Responsibilities

THIS IS A TERM BARGAINING UNIT POSITION

This posting is for an existing vacancy at St. Lawrence College. This competition will be processed in accordance with College policy, the Academic and Support Staff Collective Agreements. In addition to comparing candidates’ qualifications and experience to the listed technical skills, education, work experience, and personal characteristics (values, attitudes, motivation, and performance), the seniority of Bargaining Unit members will be considered. If the search extends beyond the Bargaining Unit, consideration will be given to accumulated service with the College.

The College is committed to employment equity and diversity in the workplace. We encourage and welcome applications from members of the designated groups, including women, racialized minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation and identity. St. Lawrence College is committed to an inclusive, barrier-free selection process. SLC provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Belonging, People & Culture at [e-mail]. To obtain a copy of this position vacancy or any of the position related documents in an alternate format please contact [e-mail] and our Talent Management Consultants will address your requests for accommodation confidentially.