Communications Operator

Brampton; Brampton; Hybrid; CAD 64,000 - 85,000; Full time

Job summary

The City of Brampton is hiring a Communications Operator to receive and direct calls and dispatch resources across Brampton, Mississauga and Caledon. You will operate console equipment and CAD, ensuring rapid, accurate response during both emergency and non-emergency situations.

Reporting to the Division Chief of Communications, you will maintain radio contact, demonstrate strong customer service, and follow established procedures.

Qualifications

• Grade 12 education or equivalent.
• Post-secondary Emergency Services Dispatch certificate or related experience.
• Valid, non-probationary Class G Ontario Driver’s Licence.
• Strong written and verbal communication under stress.
• Ability to work independently and in a team.
• Proficiency with Microsoft Office Suite.
• Ability to handle confidential information.
• Willingness to wear uniform clothing and PPE; flexible hours.

Responsibilities

• Receive fire and emergency calls and dispatch apparatus and personnel.
• Operate console equipment and analyze caller information quickly.
• Respond to non-emergency inquiries and direct as needed.
• Maintain radio contact with vehicles during incidents and shifts.
• Follow procedures and exercise sound judgement in emergencies.
• Perform system tests and maintain accurate records.
• Carry out other related duties as assigned.

Skills

Communication skills

Stress management

Customer service

Teamwork

MS Office

Discretion

Radio dispatch

Uniform wear

Flexible hours

Safety awareness

Education

Grade 12 education

Emergency Services Dispatch cert/experience

Tools

Radio dispatch systems

Job description

Job Opening Number: 107308
Job Requisition Number: 581
Number of Positions: 1
Job Type: Union
Job Code: Communication Operator
Department: COMMUNITY SERVICES
Division: Fire & Emergency Services
Starting Salary: $74,096.00 per annum
Job Grade: 004
Job Status and Duration: Full Time (FT), Regular (R)
Hours of Work: 42 Hour work week
Location: 7750 Hurontario St
Posting Date: October 5, 2026
Closing Date: October 18, 2026

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.
External and internal applicants are now being considered.

POSITION SUMMARY AND DUTIES:

Reporting to the Division Chief, Communications, this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations, while maintaining a high level of customer service during emergency and non-emergency situations.

• Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations, through the Joint Fire Communications Centre;
• Operates console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers in order to dispatch the required apparatus and personnel;
• Responds to non-emergency general inquiry calls and redirects if appropriate;
• Elicit and understands direction and geographical information in a demanding, multi-tasking, team environment;
• Maintains radio contact with all vehicles, both at emergencies and other communication centre activities;
• Exercises good judgement and follows established procedures in decision making responsibilities within the Emergency Services division;
• Performs system tests, maintains accurate records and other communication functions as required;
• Performs other similar and related duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION:

• Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education;
• Graduate of a post-secondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience;

Required License/Certification:

• Must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License;

Other Skills and Assets:

• Demonstrated communication skills, both written and verbal;
• Demonstrated ability to speak clearly and precisely while under stressful situations;
• Demonstrated ability to work independently and within a team environment;
• Demonstrated customer service and public relations skills;
• Demonstrated reliability;
• Proficiency with Microsoft Office Suite;
• Ability to handle sensitive and confidential information;
• Ability to perform radio dispatch duties in an often demanding and stressful emergency environment;
• Must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required;
• Must be able to work variable hours including nights, weekends and holidays as scheduled.

PREFERRED QUALIFICATIONS:

• Possession of both a post-secondary Emergency Services Dispatch accredited certificate and previous Emergency Services Communications Centre experience is preferred.
• Good knowledge of streets, fire station locations and Peel Region geography is an asset.

Additional Information

Interview: Our recruitment process may be completed with video conference technology.

**Various tests and/or exams may be administered as part of the selection criteria.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

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The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact [e-mail] or 905.874.2150 with your accommodation needs, quoting the job opening ID#, job title. Any information received relating to accommodation will be addressed confidentially