50/50 Staff Supervisor

mlse; Toronto; On-site; CAD 25,000 - 39,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking a 50|50 Staff Supervisor to lead part-time staff across events and deliver an exceptional fan experience while maximizing revenue. This on-site role involves staffing, scheduling, coaching, and performance management for 50|50 Ambassadors and Team Leads, with a strong on-site presence to ensure training and readiness.

You will foster a high-performing, inclusive culture, mentor staff to improve sales, fan engagement, and customer

Qualifications

• Experience coaching or supervising frontline teams.
• Ability to manage staffing across a high-volume event calendar.
• Strong interpersonal and communication skills.

Responsibilities

• Serve as the cultural leader for the 50|50 program, setting a high-energy, accountable team environment at events.
• Lead 50|50 Ambassador performance management by providing coaching and regular training.
• Own workforce planning by assessing roster capacity and recruitment needs.
• Partner with the 50|50 Operations Supervisor to align staffing plans with event requirements.
• Co-supervise the 50|50 Team Leads ensuring engagement and execution to standards.
• Plan team-building and recognition programs that reinforce MLSE values.

Skills

People leadership

Coaching & mentoring

Communication

Organizational skills

Team motivation

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities -- and we're just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we're looking for. **

Job Description

Role Overview

The 50|50 Staff Supervisor is responsible for leading, developing, and supporting MLSE's part-time 50|50 event staff to deliver an exceptional fan experience while maximizing revenue. This role oversees staffing, scheduling, coaching, and performance management for 50|50 Ambassadors and Team Leads, fostering a positive, high-performing culture across all events. The 50|50 Staff Supervisor maintains a strong on-site presence, ensuring staff are engaged, well-trained, and equipped to execute at the highest level while proactively identifying staffing needs and opportunities for continuous improvement.

Key Responsibilities

• Serve as the cultural leader for the 50|50 program, setting the tone for a high-energy, positive, and accountable team environment while maintaining a strong and visible presence at events.
• Lead 50|50 Ambassador performance management by providing individualized coaching, delivering regular training sessions, and creating development plans that improve sales performance, fan engagement, and customer service.
• Own workforce planning by assessing roster capacity, identifying hiring needs, and making recommendations regarding recruitment to maintain a high-performing team.
• Partner with the 50|50 Operations Supervisor to ensure staffing plans align with event requirements and operational priorities, supporting optimal coverage across all events.
• Co-supervise the 50|50 Team Leads alongside the 50|50 Operations Supervisor, ensuring staff are engaged, supported, and consistently executing to program standards.
• Plan and lead team-building initiatives and recognition programs that strengthen collaboration, reinforce MLSE's values, and foster an inclusive, motivated workplace.

Qualifications

• Strong people leadership skills with experience coaching, mentoring, or supervising frontline teams.
• Excellent organizational abilities, with the capacity to manage staffing across a high-volume event calendar.
• Proven ability to motivate teams and create an engaging, performance-driven culture.
• Strong interpersonal and communication skills, with confidence delivering feedback and resolving employee concerns professionally.
• Ability to make sound decisions in a fast-paced, live event environment while remaining calm under pressure.
• Experience in sales, customer service, event operations, or sports and entertainment is considered an asset.
• Comfortable analyzing individual and team performance to identify coaching opportunities and improve results.
• Flexible availability, including evenings, weekends, and holidays, to support live events.

Success in This Role Looks Like:

• A highly engaged, motivated, and high-performing 50|50 team that consistently delivers an energetic and positive fan experience across all events.
• Strong 50|50 Ambassador performance and development, demonstrated through effective coaching, improved sales results, and continuous growth of individual team members.
• A st