Events Manager

Maple Leaf Sports & Entertainment Ltd.; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

Maple Leaf Sports & Entertainment Ltd. is seeking an Event Operations professional to oversee the delivery and leadership of game-day events at Scotiabank Arena.

You will coordinate with internal departments to execute complex events, manage cost estimates, and ensure smooth operations across all venues. The role requires 2-5 years in event management, strong budgeting and client-service skills, and availability for evenings, weekends, and holidays.

Qualifications

• 2-5 years of experience in event management.
• Strong budgeting and cost analysis skills.
• Proven ability to lead diverse teams.
• Excellent client service and communication skills.
• Able to work evenings, weekends, and holidays.
• Strong time management in fast-paced environments.

Responsibilities

• Act as main contact for internal departments to plan and execute events on game days.
• Coordinate with F&B, security, fan services, ticketing and venue operations.
• Assist with scheduling ice/court usage and practice requirements.
• Prepare and manage event cost estimates and expense summaries.
• Develop event floor plans using AutoCAD and coordinate with promoters.
• Ensure compliance with union agreements and event licenses.
• Lead event production meetings and brief staff on processes.

Tools

AutoCAD

Job description

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

Job Description

As a valuable member of the Event Operations team, you will be responsible for the delivery of winning customer service and leadership. You will be instrumental in overseeing the smooth, efficient execution of various events taking place at Scotiabank Arena.

Responsibilities:

• Act as main contact for internal departments' planning & carrying out events on game days - Global Partnerships, Ticket Sales & Service, Community Relations, Marketing and Game Operations.
• Act as main liaison with operational departments to communicate game details and balance all game day requirements - F&B, Security, Fan Services, Ticket Operations, Venue Operations, Building Operations, and Merchandise.
• Assist Team Services with scheduling of game day ice & court usage as well as practice requirements.
• Facilitate event execution through detailed completion of Event Details & Event Estimates.
• Set up event floor & site plans using customized AutoCAD program (some training will be provided).
• Report through the Sr. Manager, Event Operations, ensuring all event staff are briefed and coached on league standard processes and expectations.
• Liaise with the Communications department to complete successful team press events; pre & post game press conferences, new player announcements, and all other pertinent press related matters.
• Organize and chair, as assigned, event production meetings with internal staff and event promoters to determine promoter, event and building requirements.
• Prepare, distribute and manage event cost estimates, expense summaries and event activation details to all departments, ensuring accurate communication on all event aspects.
• Identify, place orders for, and confirm internal & external work orders & rental supply orders are complete and signed off
• Generate event cost estimates for clients after consultation with promoters and MLSE departments, ensuring accuracy, thoroughness, and adherence to operational policies and procedures.
• Handle third party contractual agreements; ensure all Event License Agreements and obligations are adhered to.
• Prepare all expense documentation, including backup as required, for event settlements & assist in the charting & tracking of event cost trends.
• Maintain a detailed understanding of all union collective bargaining agreements in place.
• Provide assistance to other areas and venues as requested.

Qualifications

• 2-5 years of experience in event management with the ability to manage budgets and event settlements, capability of leading large and diverse groups of people, and providing outstanding client service
• Available to work evenings, weekends, and holidays as required
• Strong ability to work independently as well as provide direction to hourly & full-time staff
• Previous venue operations or professional league experience an asset.
• Shown ability to listen, understand and communicate effectively
• A self-starter with a mature, professional demeanor and presence
• The capacity to learn and grasp new concepts quickly
• Proven time management skills with the ability to prioritize simultaneously with adherence within a strict fast paced environment.
• Demonstrated ability to build and develop professional relationships
• Familiarity with Collective Bargaining Agreements is an asset
• A positive, winning approach, incorporating personal integrity, confidentiality, and professional discretion & decorum

Job Posting Compensation Range/Rate: $60,000 - $70,000

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can.

Continued success depends on it!

Thanks for your interest in working on our team!