24/7 Security Command Centre Dispatcher

Paladin Security; Vernon; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Uniforms provided

Training via Paladin LMS

Career growth opportunities

Extended health and dental benefits

Employee and Family Assistance Program

Exclusive employee discounts

Job summary

Paladin Security is seeking experienced Operators to join our Security Command Centre, coordinating emergency response, monitoring incidents, and dispatching resources across the province. You will direct field officers, communicate clearly, and provide exceptional customer service to internal and external clients.

The role requires security-center experience, proficiency with access/control software, and the ability to work in a fast-paced, 24/7 environment.

Qualifications

• Experience in security/control room operations preferred.
• Ability to coordinate emergency response and dispatch.
• Strong communication with internal/external stakeholders.

Responsibilities

• Monitor alarm events, live incidents, and surveillance video.
• Dispatch emergency services and security staff when needed.
• Handle after-hours service requests and triage tech/system issues.
• Maintain incident logs and evidence reports.
• Operate integrated software platforms (CCTV, Access Control, Intrusion).
• Manage high-volume communication via phone, email, and internal systems.
• Conduct daily compliance audits.
• Remain calm, organized, and professional in high-stress scenarios.

Skills

Customer service

Time management

Discretion

Professional communication

Calm under pressure

Education

BC Security License

Tools

Lenel

GE

DSC

Keyscan

Milestone

Job description

Paladin Security is seeking experienced Operators to join our Security Command Centre, coordinating emergency response, monitoring incidents, and dispatching resources across the province. You will direct field officers, communicate clearly, and provide exceptional customer service to internal and external clients.

The role requires security-center experience, proficiency with access/control software, and the ability to work in a fast-paced, 24/7 environment.