24/7 Field Desktop Support Technician

Wipro Technologies; Mississauga; On-site; CAD 25,000 - 30,000; Full time

Job summary

Wipro Limited in Mississauga, Ontario, is seeking a Technical Field Engineer - Desktop Support to manage hardware incidents, preventive maintenance, and on-site installations. The role requires lifting equipment, walking long distances, and teamwork to meet SLA targets.

The position involves 11-hour, 24/7 rotational shifts, on-site duties at customer locations, and compliance with health and safety regulations. This is a demanding field role with possibility of non-standard hours.

Qualifications

• Physical ability to lift hardware equipment/shipments and to work in confined spaces.
• Willingness and enthusiasm to walk 10-15K steps at the workplace to support the incidents and issues and review the systems by performing health checks.
• Should be a good team player and open to working in 11-hour, 24/7 rotational shifts
• Generic knowledge of PC Hardware, Windows OS, and basic tools for repair.
• Should be eligible to obtain security clearance from Transport Canada and Restricted Area access from Airport authorities.
• Well dressed, well groomed with the uniforms (provided by company) in office specially at customer place upholding the spirit of the company.
• Must be able to stand, bend, kneel, or crouch for extended periods.
• Ability to work in various shift environments and under different weather conditions. The work schedule may vary and could include evenings, weekends, and emergency call-outs
• This position requires compliance with all occupational health and safety regulations during fieldwork, ensuring safety protocols are followed. It is the responsibility of the technician to follow safety guidelines to minimize risks.

Responsibilities

• Ensuring the resolution of incidents assigned in the agreed SLA as well as reassignment of incidents to the appropriate teams before the SLA breach is the most important part of this role.
• Troubleshooting related to hardware and any associated repair/replacement of the equipment, peripherals, or components.
• Carrying out preventive maintenance activities of assets according to the agreed frequency and SOPs.
• Ensuring that spares, parts, and consumable stocks are used as per the set procedures and reporting the use of such spares or consumables in the EOD report shared to the manager.
• Performing backup roles related to the Wipro support if any other team requests so. It is necessary for all to have been exposed to first and second-level roles as well as have experience with the incident escalation process. Should be available to support any emergency call even on the off days, if required.
• Install/Move/Add/Remove of hardware equipment, peripherals, and consumables.
• Keep track of shipments and maintain the inventory reports.

Skills

Desktop Support

Job description

Wipro Limited in Mississauga, Ontario, is seeking a Technical Field Engineer - Desktop Support to manage hardware incidents, preventive maintenance, and on-site installations. The role requires lifting equipment, walking long distances, and teamwork to meet SLA targets.

The position involves 11-hour, 24/7 rotational shifts, on-site duties at customer locations, and compliance with health and safety regulations. This is a demanding field role with possibility of non-standard hours.