Emergency Communications Operator

Strathcona County; Sherwood Park; On-site; CAD 55,000 - 73,000; Full time

Benefits offered by this job

Extended health and dental coverage

Life and disability insurance

Employee and family assistance program

Employee development opportunities

Well-being programs

Job summary

Strathcona County Emergency Services seeks an Emergency Communications Operator to serve as the vital link between the public and first responders. You will answer, assess, process and dispatch calls, using CAD and radio systems, in a high‑pressure, 24/7 environment.

The role requires post‑secondary emergency communications training, at least 1 year in a related field, and strong communication skills. This is a temporary full‑time position (up to 12 months).

Qualifications

• Completed education in an accredited post secondary Emergency Communications program.
• Minimum 1 year of work experience in a related field, preferably in 911 or fire dispatch.
• Emergency Fire Dispatch Certification from the National Academy of Emergency Dispatch is an asset.
• Working knowledge of computer-Aided dispatch and radio operations is an asset.
• Ability to multi-task, rapidly prioritize and manage stress in a fast-paced environment.
• Excellent computer skills and adaptability to changing technologies.
• Strong communication skills to interact with people under stress.
• Geographical knowledge of Strathcona County and east central Alberta is an asset.

Responsibilities

• Answer, assess, process and dispatch both emergency and non-emergency calls.
• Dispatch appropriate stations, apparatus and personnel using CAD systems.
• Monitor radio channels with correct terminology and respond as required.
• Maintain confidentiality and FOIP regulations.
• Support data recording and continuous improvement of operations.
• Work as part of a high-stress team to manage multiple tasks simultaneously.

Skills

Multitasking under pressure

Clear communication

Customer service focus

Stress management

Team oriented

Education

Post secondary Emergency Communications program

Tools

Computer-Aided Dispatch

Radio operations

Job description

Join the team that helps keep our community safe, 24 hours a day, 7 days a week. As an Emergency Communications Operator with Strathcona County Emergency Services, you will play a critical role in the emergency response system, serving as the vital link between the public and first responders. In this fast-paced and rewarding position, you will answer, assess, process, and dispatch both emergency and non-emergency calls, providing clear, accurate, and customer-focused communication that supports timely and effective emergency response. If you thrive under pressure, are committed to exceptional service, and want to make a meaningful impact in your community, we want to hear from you.

Thisposting is for 1 temporary full-time position up to 12 months

Key Responsibilities:

• Efficiently answer, process and monitor all911calls received by the emergency communications centre and transfer as appropriatewithin established guidelines
• Calmly obtain all required information from callers with complete accuracy and professionalism
• Dispatch appropriate stations, apparatus and personnel using computer-aided dispatch systems
• Monitor radio channels, utilizing correct radio terminology, and responding as required
• Ensures functions of the communications centre meet quality management standards
• Maintain confidentiality and FOIP regulation
• Support continuous improvement with accurate record keeping and commitment to efficient operations
• Work as a team member in a high stress environment, and manage a variety of tasks simultaneously

Qualifications and Skills:

• Completed education in an accredited post secondary Emergency Communications program
• Minimum 1 year of work experience in a related field, preferably in 911 or fire dispatch
• Emergency Fire Dispatch Certification from the National Academy of Emergency Dispatch is an asset
• Working knowledge of computer-aided dispatch and radio operations is an asset
• Ability to multi-task, rapidly prioritize and manage stress in a fast-paced, team-oriented environment
• Excellent computer skills with the ability to adapt to changing technologies
• Strong communication skills to effectively deal with people in person, by telephone or radio under stressful conditions
• Ability to maintain a positive, accountable and customer service focused culture across the organization
• Geographical knowledge of Strathcona County and east central Albertais an asset

Conditions of Employment:

• Submission of satisfactory Criminal Record Check
• Available to work a variety of shifts which will include days, evenings, nights, weekends and statutory holidays; to support service delivery in this 24 hour a day environment

Who we are:

Strathcona County is a specialized municipality located in the heart of Alberta.Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.

Why Join Strathcona County:

• Competitive salary and comprehensive benefits package, which includes:
  • Extended health and dental coverage
  • Life and disability insurance
  • Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered. This competition may be used to fill future vacancies for similar positions within the next 6 months. Strathcona County is committed to an inclusive, respectful, andequitableworkplace thatrepresentsthe community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences. We thank all applicants for their interest; however, only those selected for an interview will be contacted.