911 Dispatcher & Fire Resource Coordinator

Avanti Software Inc.; Edson; On-site; CAD 65,000 - 80,000; Full time

Job summary

Yellowhead County is hiring an Emergency Dispatcher (Full-Time, Permanent) to take 911 calls, coordinate fire dispatch, and support Peace Officer communications for multiple municipalities. You must have Grade 12, strong communication, and emergency dispatch experience.

Alberta driver’s licence and First Aid/CPR are assets; overtime and high-stress calls are expected. Proficiency with CAD/RMS data entry, call routing, and accurate record-keeping is required.

Qualifications

• Minimum education of Grade 12 or equivalent.
• Post-secondary education in a related field is considered an asset.
• IAED certification is considered an asset.
• Emergency Telecommunications certification is considered an asset.
• Experience in emergency dispatch or call-taking preferred.
• Basic training in office software preferred.
• Strong computer and typing skills preferred.
• Understanding of radio communication systems preferred.
• Valid Class 5 Alberta Driver’s Licence.
• Completion of Defensive Driving.
• Valid First Aid/CPR.

Responsibilities

• Answer 911 and related lines courteously for multiple municipalities.
• Gather information to determine call type and severity.
• Reroute calls to the correct agencies.
• Dispatch firefighting resources based on information.
• Prioritize multiple calls to allocate resources.
• Monitor responder safety by radio.
• Dispatch additional resources as requested by incident commanders.
• Maintain logs and incident reports in CAD/RMS.
• Data entry in CAD/RMS and records systems.
• Complete paperwork for call center operations.
• Maintain a clean and orderly call center.
• Perform administrative tasks as directed.

Skills

Strong communication

Typing skills

Radio communication

Teamwork

Stress management

Education

Grade 12

Post-secondary asset

IAED certification asset

Emergency Telecommunications certification asset

First Aid/CPR

Defensive Driving

Alberta Driver’s Licence

Tools

CAD/RMS experience

Office software

Radio systems

Job description

Yellowhead County is hiring an Emergency Dispatcher (Full-Time, Permanent) to take 911 calls, coordinate fire dispatch, and support Peace Officer communications for multiple municipalities. You must have Grade 12, strong communication, and emergency dispatch experience.

Alberta driver’s licence and First Aid/CPR are assets; overtime and high-stress calls are expected. Proficiency with CAD/RMS data entry, call routing, and accurate record-keeping is required.