24/7 Crisis Support Specialist

Entreinstitute; Eskasoni First Nation; On-site; CAD 42,000 - 60,000; Full time

Job summary

Eskasoni Mental Health Services is seeking a Crisis Support Worker to provide round-the-clock crisis support via telephone, social media, and walk-in services. The role includes coordinating referrals, maintaining records, and delivering programs such as Tea and Toast, Needle Exchange, and Food Pantry to community members.

The position requires strong interpersonal and crisis intervention skills, with training provided.

Qualifications

• Knowledge of Indigenous health and issues affecting Indigenous people.
• Strong verbal and written communication skills.
• Ability to work independently and manage priorities.
• Mi’kmaq language is an asset.
• Flexibility to work 8-hour shifts including weekends, holidays, and snowstorms.
• Clear Police Vulnerable Sector and Sexual Abuse Registry record.

Responsibilities

• Provide 24/7 crisis support via telephone, social media, and walk-ins.
• Maintain records and prepare incident/referral reports.
• Coordinate referrals to Intake Coordinator or other agencies.
• Attend staff meetings and trainings.
• Support risk management, quality improvement, and client safety.
• Perform related duties as required by Crisis Team Leads and Directors.

Skills

Interpersonal skills

Crisis intervention knowledge

Verbal communication

Written communication

Multitasking

Mi’kmaq language (asset)

Tools

Microsoft Word

Google Sheets

Job description

Eskasoni Mental Health Services is seeking a Crisis Support Worker to provide round-the-clock crisis support via telephone, social media, and walk-in services. The role includes coordinating referrals, maintaining records, and delivering programs such as Tea and Toast, Needle Exchange, and Food Pantry to community members.

The position requires strong interpersonal and crisis intervention skills, with training provided.