Full Time Crisis Support Worker

Entreinstitute; Eskasoni First Nation; On-site; CAD 42,000 - 60,000; Full time

Job summary

Eskasoni Mental Health Services is seeking a Crisis Support Worker to provide round-the-clock crisis support via telephone, social media, and walk-in services. The role includes coordinating referrals, maintaining records, and delivering programs such as Tea and Toast, Needle Exchange, and Food Pantry to community members.

The position requires strong interpersonal and crisis intervention skills, with training provided.

Qualifications

• Knowledge of Indigenous health and issues affecting Indigenous people.
• Strong verbal and written communication skills.
• Ability to work independently and manage priorities.
• Mi’kmaq language is an asset.
• Flexibility to work 8-hour shifts including weekends, holidays, and snowstorms.
• Clear Police Vulnerable Sector and Sexual Abuse Registry record.

Responsibilities

• Provide 24/7 crisis support via telephone, social media, and walk-ins.
• Maintain records and prepare incident/referral reports.
• Coordinate referrals to Intake Coordinator or other agencies.
• Attend staff meetings and trainings.
• Support risk management, quality improvement, and client safety.
• Perform related duties as required by Crisis Team Leads and Directors.

Skills

Interpersonal skills

Crisis intervention knowledge

Verbal communication

Written communication

Multitasking

Mi’kmaq language (asset)

Tools

Microsoft Word

Google Sheets

Job description

JOB DESCRIPTION:

Crisis Support Workers are responsible for providing 24/7 support and referral services through the Crisis telephone line, social media accounts, and walk-in services. Utilize appropriate individual supportive counselling techniques. Assist clients to identify and resolve their current issues or situation. Utilize and coordinate referrals to the Intake Coordinator. Provide programs such as Tea and Toast Program, Needle Exchange Program, Food Pantry Program, Maternal Child Health Program, and monthly programming schedule for clients.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:

• Adhere to the policy and procedures of Eskasoni Mental Health Services / Eskasoni Health Centre and Eskasoni Band Administration.
• Comply with Eskasoni Mental Health Services / Eskasoni Health Centre privacy and confidentiality policies.
• Adhere to professional standards and demeanor and align work and behavior with Eskasoni Mental Health Services mission / Code of conduct.
• Provide 24/7 Crisis support through the Crisis telephone line, social media accounts (Facebook, Twitter and Instagram), and walk in services.
• Maintain appropriate records, files, reports on incidents, referrals, etc.
• Utilize and coordinate referrals for clients to the Intake Coordinator or to appropriate agencies and services.
• Attend regular staff meetings and trainings related to the smooth operation of Eskasoni Mental Health Services.
• Support and participate in risk management, quality improvement, and client safety.
• Carry out any other related duties and/or attend meetings, as required by Crisis Team Leads, Director of Mental Health, Director of Health, Band Manager, and Chief and Council.

JOB QUALIFICATIONS:

• Knowledge and experience of Indigenous Health, including an understanding of issues affecting Indigenous people.
• Strong interpersonal skills and the ability to work effectively with a wide range of individuals in the organization and communities, and federal and provincial representatives.
• An understanding and knowledge of basic crisis and suicide intervention theories and techniques; training will be provided if hired.
• Certificates for ASIST, Mental Health Frist Aid First Nations, Safe-Talk, or other relevant suicide intervention training considered an additional asset, training will be provided if hired.
• Strong verbal and written communication skills.
• Ability to work independently and completing priorities.
• Have proficient computer skills and an awareness of Microsoft Word / Google Sheets.
• Strong Organizational Skills.
• Ability to work independently, as well as part of a team.
• Ability to speak and/or understand Mi’kmaq is an asset.
• Must be able to work flexible hours, including 8 hour shifts along with working on Weekends, Holidays, Snowstorms, etc.
• Candidates must have a clear Police Vulnerable Sector and Sexual Abuse Registry record.
• Ability to appropriately handle emergency/high stress situations (support will be provided).
• Ability to function well under stressful conditions and multitask.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.