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Job summary
A vacation home management company is seeking responsible individuals for remote guest support roles from Brazil. The position requires advanced English proficiency and involves managing guest needs through communication and task creation. Candidates should be proactive, possess strong communication and multitasking skills, and have basic computer knowledge. Compensation starts at R$2.000, with shifts primarily scheduled in the evenings, including weekends and holidays.
Qualifications
- Advanced English proficiency is mandatory.
- Must have intermediate computer skills.
- Must show proactivity and commitment.
Responsibilities
- Provide guest support in English via chat and phone.
- Identify and filter guest needs effectively.
- Communicate concerns and damages to the operations team.
Skills
REMOTE POSITION – ADVANCED ENGLISH REQUIRED!
If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
- Guest support in English (Chat / Phone)
- Identify and filter guest needs
- Create tasks and communicate concerns / damages to the operations team
- Process and register issued charges
- Monitor additional services requested / paid
- Schedule additional services according to guest requests
- Monitor the Customer Service channel of booking platforms
- Advanced English proficiency (mandatory)
- Intermediate computer skills
- Proactivity and commitment
- Agility, strong communication, and multitasking skills
- Availability to work evenings, weekends, and holidays (shift-based)
6:00 PM to 2:20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
Base salary : R$2.000.00
- One day off per week (on alternate weekend day)
- Daily work
- Night shift
- English (Required)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.