Ticketing System Manager

FIFA; Brasil; On-site; BRL 180,000 - 300,000; Full time

Job summary

FIFA in Brazil is seeking a Ticketing System Manager to configure and support the FIFA Women’s World Cup 2027 ticketing system, enabling best-in-class solutions for B2C and B2B customers. You will work with the Zurich team, help with training, manuals, and QA, and drive continuous improvement of information management across the system.

Reporting to the Senior Ticketing Operations Manager, you will coordinate front-end/back-end configurations, support operations, and ensure smooth delivery of

Qualifications

• Experience in operating/managing ticketing systems.
• Proven experience at large-scale sporting events.
• Experience in international/multicultural environments.

Responsibilities

• Configure the ticketing system for frontend and backend solutions.
• Coordinate backend ticketing batch processes.
• Lead first-level support and liaise with the FIFA Ticketing team and service provider for higher level support.
• Prepare user manuals and provide trainings.
• Conduct functional and user acceptance testing for ticketing solutions.
• Organize meetings and learning opportunities to support the local team.
• Ensure quality assurance of ticketing solutions.
• Promote information and knowledge management systems.
• Support general ticketing operations for FIFA events.

Skills

Ticketing systems

Stakeholder management

QA testing

Cross-functional teams

Education

Bachelor’s degree

Job description

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ ("FWWC2027") that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

THE POSITION

Reporting to Senior Ticketing Operations Manager, and working alongside the FIFA Ticketing team in Zurich, the Ticketing System Manager configures the ticketing system to ensure best in class solutions are available to sell and manage tickets for the FIFA Women's World Cup 2027. The role offers support to ticketing system users, promotes the use of information management systems and carries out quality assurance measures.

KEY RESPONSIBILITIES

• Managing the configuration of the ticketing system to offer frontend and backend solutions for ticketing system users, B2C and B2B clients
• Coordinate backend operations in the ticketing system such as batch processes
• Coordinate 1st level support and liaise with the FIFA Ticketing team and the service provider for 2nd and 3rd level support
• Consult ticketing system users, review and prepare user manuals
• Conduct functional and user acceptance tests of frontend and backend solutions including for ticketing system improvements
• Manage regular meetings, trainings and other forms of learning/collaboration opportunities to support the local ticketing team in using the ticketing solution
• Carry out quality assurance measurers to ensure error-free delivery of ticketing system solutions
• Promote the use and continuous improvement of information and knowledge management systems
• Support general ticketing operations for FIFA events

YOUR PROFILE

Education

• Bachelor’s degree or equivalent level of education.

Experience

• Strong experience in operating / managing ticketing systems
• Proven experience working in similar roles at big scale sporting events
• Experience working in international and multicultural environments

Skills & Competencies

• Strong ability to work effectively within cross-functional teams.
• Detail-oriented, with focus on delivering high-quality projects.
• Excellent communication skills, both within and across multiple functional areas.

Certifications & Requirements

• Languages: Fluent in English and Portuguese
• Right to work in Brazil
• Fluent in English (spoken and written)
• Fluent in Portuguese (spoken and written)
• Ability to re-locate to Rio de Janeiro.

About FIFA Women's World Cup 2027

The FIFA Women’s World Cup™ is the greatest women’s sporting event on the planet, showcasing the best players in the world on the biggest stage. In 2027, history will be made as Brazil welcomes the tournament to South America for the first time ever.

This landmark event will unite the world through an unprecedented celebration of women's football, inspiring billions of fans across the globe. As we prepare to host teams and supporters from every corner of the world, we’re looking for passionate, talented individuals to be part of history and help deliver an unforgettable tournament.

Join us and play your role in making FIFA Women’s World Cup 2027™ a truly extraordinary experience that celebrates and elevates women’s football.