Virtual Assistant - Fulfillment

Decentralized Masters; Rio de Janeiro; Remote; BRL 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Unlimited PTO

Competitive salary

Team off-sites

Young & dynamic culture

Job summary

Decentralized Masters is hiring a Remote Virtual Assistant to manage emails and communications, handle customer query escalations, and assist with refunds and documentation. You will draft reports, presentations, and ensure clear communication with customers while supporting onboarding and admin duties.

Knowledge of DeFi or crypto is a plus. Must be a native English speaker (or equivalent) located in South America. Fully remote with a dynamic, global team and weekends/evenings optional.

Qualifications

• Must have customer service experience.
• Excellent written and spoken English at professional level.
• Proficient in calendar management and document preparation.

Responsibilities

• Manage emails and communications
• Handle customer query escalations
• Assist with refund requests and documentation
• Draft reports and presentations
• Maintain clear and consistent communication with customers
• Perform general administrative duties
• Support customer onboarding
• Organize webinars and set up Zoom calls, plus assist chat during live sessions
• Update and maintain Excel dashboards

Skills

Customer service

English

Communication

Time management

Organization

Administrative support

Education

High school diploma

Administrator/Executive Assistant qualifications

Tools

Google Suite

MS Excel

Circle

Google Calendar

Zoom

Job description

Who Are We?

Decentralized Masters is at the forefront of DeFi education globally. In just two years, we have grown from a pioneering pair of co-founders to over 150 dedicated professionals. Today, we are recognized as one of the fastest-growing enterprises in the sector, with industry insiders predicting our evolution into a unicorn company by 2030. Operating on a bootstrapped model, we are on track to achieve an impressive $50 million in revenue this year alone.

Our Impact

While our growth has been remarkable, we take even greater pride in the success of our clients. To date, we have empowered over 4,500 investors to break into the DeFi world. At Decentralized Masters, we don't just offer education; we cultivate a powerhouse of knowledge combined with an engaging community, innovative technology, and a team of leading DeFi and blockchain experts. Our commitment is to deliver unparalleled resources designed for long-term success in the world of DeFi and Web3, ensuring our members not only safeguard but also enhance their financial future.

Our Vision

Our goal is to create the largest and most influential DeFi ecosystem the world has ever seen, starting with becoming the gold standard in DeFi education. This vision is ambitious, transformative, and poised to change the landscape of digital finance.

Are You Ready?

This is more than just a job; it's an opportunity to shape the future of Web3 technology and education. Are you ready to be part of our vision to redefine what's possible in DeFi and beyond?

Check us out here:

Decentralized Masters

What will you be doing?

• Manage emails and communications
• Handle customer query escalations
• Assist with refund requests and documentation
• Draft reports and presentations
• Maintain clear and consistent communication with customers
• Perform general administrative duties
• Support customer onboarding
• Organize webinars, set up Zoom calls, and assist in chat during live sessions
• Support project managers with Circle.so content uploads, access management, and member gating
• Update and maintain Excel dashboards

1. Please submit you resume in ENGLISH
2. Native English speaker (or at least professional level)
3. Must be located in South America
4. Proven experience as a Virtual Assistant or relevant role
5. Customer Service experience is a must
6. Familiarity with Defi or Crypto an added advantage
7. Excellent Experience with word-processing software and spreadsheets (e.g. Google Suite, MS Excel) a must
8. Previous working experience with Circle an added advantage.
9. Knowledge of online calendars and scheduling (e.g. Google Calendar)
10. Excellent phone, email and instant messaging communication skills
11. Excellent time management skills
12. Solid organizational skills
13. High school diploma; additional qualifications as an Administrator or Executive Assistant are a plus

• Competitive salary package
• Full time
• Unlimited PTO
• Team off-sites
• Young & dynamic culture with team members across 30+ countries
• Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!