Trip Support Advisors

Jobgether; Brasil; Remote; BRL 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote work based in Brazil

Full-time employment

Job summary

Jobgether is seeking a Trip Support Advisor based in Brazil for a fully remote role. You will coordinate aviation logistics, permits, ground handling, and crew accommodations to ensure safe, efficient operations across borders. Rotating shifts support 24/7 coverage.

Ideal candidates have 2+ years in aviation operations, strong customer service, and excellent communication. FAA/Nautical qualifications are a plus. This is a global, fast-paced environment with opportunities for growth.

Qualifications

• 2+ years in aviation operations, trip support, dispatch, scheduling or related aviation environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage multiple trips and priorities.
• Problem-solving and decision-making under pressure.
• Experience supporting international flight operations is preferred.

Responsibilities

• Serve as the primary operational contact for assigned flight departments and aviation operators across planning and execution.
• Coordinate international permits (overflight, landing), airport slots, PPR approvals, and ground handling.
• Arrange crew accommodations, ground transportation, and customs/immigration requirements.
• Manage border exemptions and CANPASS submissions where applicable.
• Coordinate flight following and trip monitoring for operational visibility.
• Build strong customer relationships with proactive communication and timely updates.
• Maintain trip records and cost estimates, ensuring quality and compliance.
• Review trip details and update plans as requirements evolve.
• Support after-hours fuel requests and other operational needs.
• Collaborate with flight planning, weather, permits, fuel, and support teams.

Skills

Aviation operations

Trip support

Dispatch

Scheduling

Flight planning

Customer service

Problem solving

Microsoft Office

Education

Bachelor's degree in Aviation or Business

Tools

MS Office

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Trip Support Advisor based in Brazil.

Become part of a global aviation operations environment, supporting international business aviation missions from planning through completion. In this role, you will coordinate the essential services and logistics that help flights operate safely, efficiently, and seamlessly across borders. You will work closely with flight departments, pilots, customers, vendors, and specialist operational teams worldwide. Combining customer service, real-time coordination, and detailed trip planning, you will help resolve challenges and keep missions on track. This is a dynamic opportunity for an aviation professional who enjoys taking ownership, making decisions under pressure, and contributing to high-quality global operations. The position is fully remote in Brazil and operates through rotating shifts to support round-the-clock coverage.

Accountabilities

• Serve as the primary operational contact for assigned flight departments and aviation operators, supporting missions throughout the planning and execution process.
• Coordinate international overflight and landing permits, airport slots, Prior Permission Required (PPR) approvals, and ground handling services.
• Arrange crew accommodations, ground transportation, and customs and immigration requirements.
• Manage border overflight exemptions and CANPASS submissions, as applicable.
• Coordinate flight following and trip monitoring to maintain operational visibility and respond to changing requirements.
• Build strong customer relationships by providing proactive communication, timely updates, and reliable operational guidance.
• Manage assigned trips, maintain accurate records and cost estimates, and ensure all arrangements meet quality and operational standards.
• Review trip details and update plans as client requirements and operational conditions evolve.
• Participate in operational communication rotations, handling incoming calls, emails, and other mission-related requests.
• Support after-hours fuel requests and other operational needs as required.
• Collaborate with flight planning, weather, permits, fuel, and support services teams to ensure successful mission execution.
• Contribute to continuous improvement by identifying process enhancements, sharing industry knowledge, and supporting colleagues across operational teams.
• Promote trip support products and services while helping strengthen customer relationships and support business growth.

Requirements:

• At least 2 years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or a related aviation environment.
• Strong customer service and relationship management skills, with the ability to act as a trusted operational partner.
• Excellent verbal and written communication skills.
• Strong attention to detail and the ability to manage multiple trips and competing priorities simultaneously.
• Excellent problem-solving and decision-making abilities, particularly in fast-paced operational environments.
• Ability to remain calm, professional, and focused when handling time-sensitive or high-pressure situations.
• Proficiency in Microsoft Office applications.
• Ability to work independently with minimal supervision while collaborating effectively with international teams and external partners.
• Flexibility and willingness to work rotating shifts, including nights, weekends, and public holidays.
• A bachelor's degree in Aviation, Business, or a related field is an advantage.
• Experience supporting international flight operations, business aviation, trip support, dispatch, or flight operations is preferred.
• Knowledge of aviation regulations, permits, ground handling, and international operating requirements is desirable.
• An FAA Dispatcher Certificate or equivalent aviation qualification is a plus.

Benefits:

• Fully remote work opportunity based in Brazil.
• Full-time employment.
• Exposure to international business aviation operations and complex global flight missions.
• Opportunity to work alongside experienced aviation professionals.
• Collaborative, multicultural team environment focused on customer service and operational excellence.
• Opportunities to develop expertise in trip planning, flight coordination, and aviation operations.
• Potential for long-term professional growth within an international aviation and energy environment.