Specialist Sales Support

Jobgether; Brasil; Remote; BRL 45,000 - 73,000; Full time

Benefits offered by this job

Hilton travel program

Stock purchase

Parental leave

Caregiving concierge

Crisis concierge

Employee Assistance

Paid time off

Health benefits

Retirement plans

Remote Brazil

Job summary

Jobgether, on behalf of a partner company, seeks a Specialist Sales Support in Brazil for a fully remote position. You will collaborate with sales teams, clients, and hotel partners to coordinate programs, respond to inquiries, and keep essential processes running smoothly.

The role offers cross-functional exposure, opportunities to improve sales systems, and a focus on problem solving, data analysis, and delivering high quality service to stakeholders across departments.

Qualifications

• At least one year of administrative or sales support experience.
• Experience in travel industry or sales support.
• Fluency in Portuguese, English, and Spanish.
• Proficiency with Salesforce and Cvent is a plus.
• Advanced Excel skills including VLOOKUP and PivotTables.

Responsibilities

• Serve as a key support contact for sales accounts and hotel partners.
• Manage and prioritize requests using Salesforce and internal systems.
• Monitor shared inbox and deliver high-quality service to stakeholders.
• Review priorities and support sales objectives and customer requirements.
• Collaborate across teams to improve workflows and productivity.
• Create and maintain internal/external documentation.
• Participate in cross-training and cross-functional initiatives.
• Test and improve sales systems with Commercial and Automation teams.
• Support annual departmental goals and stay updated on promotional programs.
• Identify recurring challenges and streamline processes.

Skills

Sales support

Administrative experience

Multilingual

Organizational skills

Customer service

Tools

Salesforce

Cvent

Excel

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Specialist Sales Support based in Brazil.

Join a collaborative, international sales support team in a fully remote role based in Brazil. You will work closely with sales teams, clients, and hotel partners to coordinate programs, respond to inquiries, review information, and keep essential processes running smoothly. Your contribution will help sales professionals focus on building relationships and growing business while improving operational accuracy and efficiency. The role also offers opportunities to collaborate across departments, support special projects, and contribute to improvements in sales systems and tools. If you enjoy problem-solving, working with data, and supporting diverse stakeholders, this position offers an engaging environment in which to develop your skills and make a meaningful impact.

Accountabilities

• Serve as a key support contact for sales account owners, customers, and hotel partners, following up on requests and providing timely solutions.

• Manage and prioritize incoming requests through Salesforce and other internal systems, ensuring accurate and efficient handling.

• Monitor and respond to shared inbox inquiries while delivering high-quality service and building strong relationships with internal and external stakeholders.

• Review daily priorities, anticipate business needs, and take proactive action to support sales objectives and customer requirements.

• Collaborate with colleagues across teams to provide operational coverage, improve workflows, and contribute to projects that enhance productivity and customer experience.

• Create and maintain documentation for internal and external users.

• Participate in cross-training, knowledge-sharing, team-building activities, and cross-functional initiatives.

• Work with Commercial and Automation teams to test and improve sales systems.

• Contribute to annual departmental objectives and maintain up-to-date knowledge of relevant promotional programs, rules, and goals.

• Identify recurring operational challenges, troubleshoot workflow issues, and recommend ways to reduce duplicated effort and make better use of time and resources.

Requirements:

• At least one year of strong administrative or sales support experience.

• Experience in the travel industry and/or sales support.

• Fluency in Portuguese, English, and Spanish, both written and spoken.

• Proficiency in Microsoft Office applications, particularly Excel.

• Strong organizational and prioritization skills, with the ability to manage a varied workload and respond to multiple stakeholders.

• Excellent written and verbal communication skills and a customer-focused approach.

• Problem-solving skills, attention to detail, and the ability to work collaboratively across teams.

• Experience with sales platforms such as Salesforce and Cvent is an advantage.

• Advanced Microsoft Office and Excel skills, including VLOOKUP functions and pivot tables, are desirable.

Benefits:

• Access to the Go Hilton travel program, including up to 110 discounted room nights and eligible hotel rates from approximately USD 40 per night.

• Employee stock purchase program, allowing eligible employees to purchase company shares at a 15% discount.

• Paid parental leave for eligible employees, including partners and adoptive parents.

• Personalized caregiving concierge services.

• Crisis concierge support during difficult personal circumstances.

• Employee Assistance Program (EAP), including access to counseling and mental health resources for eligible employees.

• Paid time off to rest and recharge.

• Health and welfare benefits, with options that may include medical, dental, and vision coverage.

• Retirement plans to support long-term financial security.

• Fully remote work within Brazil.