Trip Support Advisors

World Fuel Services; São Paulo; Hybrid; BRL 90,000 - 150,000; Full time

Job summary

World Fuel Services in Sao Paulo (Remote) seeks a Trip Support Specialist II to coordinate international flight missions and deliver exceptional customer service from planning through completion. You will manage global operations, work rotating shifts, and support after-hours requests while ensuring safety, efficiency, and seamless execution across the globe.

The role requires 2+ years in aviation operations and strong communication skills.

Qualifications

• 2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments.
• Exceptional customer service and relationship management skills.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in Microsoft Office applications.
• Ability to work independently with minimal supervision.
• Ability and willingness to work rotating shifts, including nights, weekends, and holidays.

Responsibilities

• Manage Global Flight Operations.
• Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.
• Coordinate and arrange: International overflight and landing permits, Airport slots and PPRs, Ground handling services, Crew accommodations, Ground transportation, Customs and immigration requirements, Border overflight exemptions and CANPASS submissions, Flight following and trip monitoring.
• Deliver Exceptional Customer Support: Build and maintain strong relationships with assigned customers; act as a trusted advisor for trip planning and operational support; provide proactive communication and timely updates throughout all phases of a mission; resolve customer issues quickly and professionally.
• Trip Planning & Quality Control: Manage and monitor assigned trips to ensure accuracy and operational readiness; create and maintain trip records and cost estimates; perform quality assurance reviews of all trip arrangements; ensure trips remain updated based on evolving client requirements.
• Support Mission-Critical Operations: Participate in the operations communication rotation; manage incoming calls, emails, and operational messages; assist with after-hours fuel requests and operational support as needed; collaborate with flight planning, weather, permits, fuel, and support services teams; support 24/7 operational coverage through rotating shifts.
• Contribute to Operational Excellence: Identify opportunities to improve processes and enhance customer service; share industry knowledge and best practices with colleagues; act as a team player, assisting other operational departments when required.
• Support business growth by promoting World Fuel's Trip Support products and services.

Skills

Aviation operations

Customer service

Communication

Education

Bachelor's degree (Aviation/Business)

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Trip Support Advisors Support Global Aviation Missions Around the Clock

Location: SAO PAULO-COLT, BRAZIL (Remote)

Schedule: Rotating shifts including days, nights, weekends, and holidays

At World Fuel, we support some of the most complex flight operations in the world. As a Trip Support Specialist II, you will be the operational quarterback behind international business aviation missions, coordinating every detail needed to ensure flights operate safely, efficiently, and seamlessly across the globe. This role is ideal for aviation professionals who thrive in a fast-paced environment, enjoy solving operational challenges, and are passionate about delivering exceptional customer service.

What You'll Do

• Manage Global Flight Operations
• Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.
• Coordinate and arrange: International overflight and landing permits Airport slots and PPRs Ground handling services Crew accommodations Ground transportation Customs and immigration requirements Border overflight exemptions and CANPASS submissions Flight following and trip monitoring
• Deliver Exceptional Customer Support Build and maintain strong relationships with assigned customers. Act as a trusted advisor for trip planning and operational support. Provide proactive communication and timely updates throughout all phases of a mission. Resolve customer issues quickly and professionally while maintaining a high level of service.
• Trip Planning & Quality Control Manage and monitor assigned trips to ensure accuracy and operational readiness. Create and maintain trip records and cost estimates. Perform quality assurance reviews of all trip arrangements. Ensure trips remain updated based on evolving client requirements.
• Support Mission-Critical Operations Participate in the operations communication rotation, managing incoming calls, emails, and operational messages. Assist with after-hours fuel requests and operational support as needed. Collaborate with flight planning, weather, permits, fuel, and support services teams to ensure successful mission execution. Support 24/7 operational coverage through rotating shifts.
• Contribute to Operational Excellence Identify opportunities to improve processes and enhance customer service. Share industry knowledge and best practices with colleagues. Act as a team player, assisting other operational departments when required.
• Support business growth by promoting World Fuel's Trip Support products and services.

What We're Looking For

Required Qualifications

• 2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments
• Exceptional customer service and relationship management skills
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to remain calm and professional in high-pressure situations
• Proficiency in Microsoft Office applications
• Ability to work independently with minimal supervision
• Ability and willingness to work rotating shifts, including nights, weekends, and holidays

Preferred Qualifications

• Bachelor's degree in Aviation, Business, or a related field
• Experience supporting international flight operations
• Prior experience in business aviation, trip support, dispatch, or flight operations
• Knowledge of aviation regulations, permits, ground handling, and international operating requirements
• FAA Dispatcher Certificate or similar aviation qualifications are a plus

What Makes You Successful

• Customer-focused and service-driven
• Organized and detail-oriented
• Calm under pressure
• Comfortable managing multiple missions simultaneously
• Confident communicating with pilots, flight departments, vendors, and internal teams
• Passionate about aviation and operational excellence

Why Join World Fuel?

Support global business aviation missions every day Work alongside experienced aviation professionals Gain exposure to international flight operations and trip planning Join a collaborative team that values customer service and operational excellence Build a long-term career with a global leader in aviation and energy solutions

Final Notes

Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.

Colt International das Americas Servicios de Aviacao Ltda. At World Fuel, our people "Fuel Their Careers". We work in more than 150 locations worldwide and come from a diverse range of cultural backgrounds that offer an equally diverse range of skills. As a global leader in the fuel industry, World Fuel offers exceptional individuals the opportunity to become part of a truly successful international corporation. We are proud to be among the Fortune 100 companies.