Trip Support Advisors

World Fuel; São Paulo; Remote; BRL 329,000 - 411,000; Full time

Job summary

World Fuel Group is seeking a Trip Support Advisor II to coordinate global aviation missions from planning through completion. This role centers on delivering exceptional customer service while ensuring flights operate safely and efficiently across borders.

You will manage permits, slots, ground handling, crew logistics, and travel arrangements, with rotating shifts including nights and weekends. Experience in business aviation and trip planning is highly valued.

Qualifications

• 2+ years of experience in aviation operations, trip support, dispatch, scheduling, or related environments.
• Excellent verbal and written communication skills; customer-focused.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Serve as the primary contact for assigned flight departments and operators from planning through completion.
• Coordinate permits, airport slots, ground handling, crew accommodations, and transport.
• Provide proactive trip updates and issue resolution throughout all mission phases.

Skills

Aviation operations

Customer service

Communication

Attention to detail

multitasking

Microsoft Office

Education

Bachelor's degree in Aviation or related field

Job description

Trip Support Advisors

Support Global Aviation Missions Around the Clock

Location: SAO PAULO-COLT, BRAZIL (Remote)

Schedule: Rotating shifts including days, nights, weekends, and holidays

At World Fuel, we support some of the most complex flight operations in the world. As a Trip Support Specialist II, you will be the operational quarterback behind international business aviation missions, coordinating every detail needed to ensure flights operate safely, efficiently, and seamlessly across the globe.

This role is ideal for aviation professionals who thrive in a fast-paced environment, enjoy solving operational challenges, and are passionate about delivering exceptional customer service.

What You'll Do

Manage Global Flight Operations

Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.

Coordinate And Arrange

• International overflight and landing permits
• Airport slots and PPRs
• Ground handling services
• Crew accommodations
• Ground transportation
• Customs and immigration requirements
• Border overflight exemptions and CANPASS submissions
• Flight following and trip monitoring

Deliver Exceptional Customer Support

• Build and maintain strong relationships with assigned customers.
• Act as a trusted advisor for trip planning and operational support.
• Provide proactive communication and timely updates throughout all phases of a mission.
• Resolve customer issues quickly and professionally while maintaining a high level of service.

Trip Planning & Quality Control

• Manage and monitor assigned trips to ensure accuracy and operational readiness.
• Create and maintain trip records and cost estimates.
• Perform quality assurance reviews of all trip arrangements.
• Ensure trips remain updated based on evolving client requirements.

Support Mission-Critical Operations

• Participate in the operations communication rotation, managing incoming calls, emails, and operational messages.
• Assist with after-hours fuel requests and operational support as needed.
• Collaborate with flight planning, weather, permits, fuel, and support services teams to ensure successful mission execution.
• Support 24/7 operational coverage through rotating shifts.

Contribute to Operational Excellence

• Identify opportunities to improve processes and enhance customer service.
• Share industry knowledge and best practices with colleagues.
• Act as a team player, assisting other operational departments when required.
• Support business growth by promoting World Fuel's Trip Support products and services.

Required Qualifications

What We're Looking For

• 2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments
• Exceptional customer service and relationship management skills
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Excellent verbal and written communication skills
• Strong problem-solving & decision-making abilities
• Ability to remain calm & professional in high-pressure situations
• Proficiency in Microsoft Office applications
• Ability to work independently with minimal supervision
• Ability and willingness to work rotating shifts, including nights, weekends, and holidays

Preferred Qualifications

• Bachelor's degree in Aviation, Business, or a related field
• Experience supporting international flight operations
• Prior experience in business aviation, trip support, dispatch, or flight operations
• Knowledge of aviation regulations, permits, ground handling, and international operating requirements
• FAA Dispatcher Certificate or similar aviation qualifications are a plus

What Makes You Successful

• Customer-focused & service-driven
• Organized & detail-oriented
• Calm under pressure
• Comfortable managing multiple missions simultaneously
• Confident communicating with pilots, flight departments, vendors, & internal teams
• Passionate about aviation & operational excellence

Why Join World Fuel?

• Support global business aviation missions every day
• Work alongside experienced aviation professionals
• Gain exposure to international flight operations & trip planning
• Join a collaborative team that values customer service & operational excellence
• Build a long-term career with a global leader in aviation & energy solutions