Telecom Technician Technical professional

3CORP Technology; Nova Lima; Híbrido; BRL 100 000 - 167 000; Tempo integral

Resumo da oferta

3CORP Technology in Nova Lima, MG, is seeking a Technical Professional for service desk and server problem management on a 100% onsite basis. You will respond to incidents, maintain SLA adherence, and support users' IT needs.

The role requires hands-on experience with IP telephony systems such as Asterisk and FreePBX, familiarity with remote support tools, and basic networking knowledge. Working hours are Monday to Friday, 08:30 to 17:30.

Qualificações

• Knowledge of configuration and installation of IP Telephony and SIP protocols.
• Experience with remote assistance tools and service desk practices.
• Familiarity with VoIP gateways, switches, and networking basics.

Responsabilidades

• Solve problems and support Service Desk infrastructure.
• Manage and resolve server-related incidents adhering to SLA'S.
• Maintain IT policy in line with company directives.
• Provide customer service and feedback to users in Nova Lima.

Conhecimentos

VoIP knowledge

Networking basics

SIP Protocol

Ferramentas

TeamViewer

AnyDesk

Ammy

DameWare

IP Telephony

Asterisk

FreePBX

Alcatel OXE

OXO Switches

Descrição da oferta de emprego

Management and resolution of problems in servers, fulfilling SLAs and ensuring IT policy aligns with expectations of the company and the satisfactory attendance to the users.

Hierarchical level: Technical professional

Since: 01/09/2026

Description of Activities: Will work on solving related problems and Service Desk infrastructure; Acting in the management and resolution of problems in servers; Management and action on a list of incidents respecting SLA'S; Maintain IT policy in line with the expectations and directives of the company's management; Interpersonal skills for customer service and feedback; Meet the demands of the Customer of Nova Lima MG;

Required: Knowledge of configuration and installation of IP Telephony, Asterisc, FreePBX, Alcatel OXE and OXO Switches Experience in using systems: TeamViewer, Anydesk, Ammy, DameWare for remote assistance Experience in the role or similar Knowledge in VoIP Gateways, Switches, Protocols Network and SIP Protocol (desirable)

Workplace: Downtown Nova Lima, MG (100% Onsite)

Working hours: Monday to Friday from 08:30 to 17:30