Senior Tech Operations Specialist (all genders)

Distribusion Technologies; Belo Horizonte; Hybrid; BRL 180,000 - 240,000; Full time

Job summary

Distribusion is seeking a Senior Technical Operations Specialist to join our Control Room. You will own high-level monitoring, manage incidents, and drive data-driven improvements across our platform.

You will design scalable solutions, collaborate with engineering and product teams, and help scale operations as the business grows. You will work across Brazil with a hybrid model (Belo Horizonte) and engage with partners to ensure stability and rapid incident resolution.

Qualifications

• Minimum 3+ years in 2nd/3rd level support or similar roles.
• Ability to diagnose root cause of incidents and provide high-level solutions.
• Product-minded with focus on long-term risk prevention.
• Experience with SQL and relational databases.
• Familiar with Jira and monitoring tools.

Responsibilities

• Own high-level monitoring and incident response.
• Lead incident management and escalation.
• Conduct in-depth technical investigations and design improvements.
• Analyze data to validate hypotheses and find optimisation opportunities.
• Collaborate across teams to resolve issues with minimal disruption.

Skills

Monitoring

Incident management

Data analysis

SQL queries

Root-cause analysis

Communication

Tools

Jira

Prometheus

Grafana

New Relic

BigQuery

PostgreSQL

Job description

About us

Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers, including Google Maps and Booking.com.
We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.

The Opportunity

We are looking for a Senior Technical Operations Specialist who will join our Control Room team. You will play a vital role in managing ongoing escalations and investigations, ensuring seamless communication with our partners and management during issue resolution, conceptualising new operational flows and guaranteeing the seamless operation of all company products.

What you will do:

• Operational Ownership: Take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business.
• Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
• Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
• Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimisation opportunities that drive operational excellence and incident prevention.
• Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
• Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
• Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows, leveraging AI to help us scale as we grow.
• Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

Workplace: Brazil & Remote // Belo Horizonte & Hybrid

Who you are:

• You bring at least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
• You are able to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level
• You bring a product-oriented mindset: You do not focus on the immediate solution only, but you are bringing long-term risk prevention and mitigation strategies
• You feel comfortable with investigating into complex SQL queries and relational databases
• You can develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies
• As a big plus, you have already worked with Jira and Prometheus, Grafana, New Relic or other monitoring tools
• You are able to collaborate with cross-functional teams to diagnose and resolve incoming technical issues, ensuring minimal disruptions to business operations
• Your English is fluent, and you are able to unravel complexity in a simple and understandable manner
• You are analytical, independent and tech-savvy
• You are comfortable with fast-paced environments and heavy context switching

A view into our Tech stack:

• Tracking and analytics: Prometheus, Grafana, New Relic, BigQuery
• Database: PostgreSQL
• Project management: Jira

Do you want to work on a product used by millions of people daily, with high load, availability, and scalability, and the most advanced technology? Come join us!