Technical Support Specialist – Latin America (Remote)

United World Telecom; Rio de Janeiro; Teletrabalho; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A leading company in cloud communication solutions is seeking a highly organized Technical Support Specialist for their Latin America Tech Team. The role involves providing technical support to business clients, troubleshooting network issues, and ensuring a positive customer experience. This full-time position is remote and requires expertise in VoIP and network analysis tools.

Qualificações

• Experience in providing technical support for telecommunications services.
• Ability to troubleshoot WAN/LAN connectivity issues.

Responsabilidades

• Provide technical support and maintenance for telecommunications services.
• Configure and troubleshoot VoIP and SIP services.
• Use internal ticketing systems to track and resolve technical issues.

Conhecimentos

Technical Support

Troubleshooting

VoIP

Network Analysis

Ferramentas

Wireshark

Descrição da oferta de emprego

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Technical Support Specialist – Latin America (Remote)

United World Telecom

Application Deadline: 15/05/2025

Location: Must be based in Latin America (any Latin American country)

Schedule: Full-time, 40 hours per week

Compensation: Based on experience, previous earnings, and local job market standards

United World Telecom (est. 1996) provides cloud communication solutions to help businesses worldwide stay connected with their customers. With a global team and over 8,000 customers, we are seeking a highly organized and analytical Technical Support Specialist to join our Latin America Tech Team.

In this role, you will provide technical support to business clients, primarily in the APAC region, while monitoring network activity, troubleshooting issues, and resolving technical concerns across different regions.

Key Responsibilities

1. Provide technical support and maintenance for telecommunications services.
2. Use internal ticketing systems to track, document, and resolve technical issues.
3. Follow diagnostic procedures and suggest process improvements.
4. Configure and troubleshoot VoIP and SIP services, including softphones, call routing, and phone number management.
5. Perform SIP traces and network analysis using tools like Wireshark.
6. Assist with deployment, maintenance, and support of voice networks.
7. Troubleshoot WAN/LAN connectivity issues on routers, switches, and firewalls.
8. Process Moves, Adds, Changes, and Deletes (MACDs) across multiple platforms.
9. Ensure timely resolution of issues to meet business needs and maintain a positive customer experience.
10. Perform other related duties as assigned.

How to Apply

If interested, please send your resume and cover letter to:

Alain Rodriguez (Tech Support Manager)

We look forward to hearing from you!