(.NET Core MVC Applications) L2 Technical Support Consultant (Brazil)

SupportYourApp; Rio de Janeiro; Teletrabalho; USD 30.000 - 45.000; Tempo integral

Resumo da oferta

Join a leading SaaS provider as an L2 Technical Support Consultant. Work remotely in a multicultural environment, assisting with technical issues and collaborating with developers. Enjoy flexible schedules, growth opportunities, and a supportive team culture.

Serviços

Flexible schedule

Remote work

Bonuses for referrals

Paid training

Work-life balance

Qualificações

• Over 2 years of experience with .NET Core MVC Framework.
• Ability to reproduce issues.

Responsabilidades

• Answer support calls and document issues or requests.
• Assist in testing new releases and document bugs.
• Communicate with developers to troubleshoot issues.

Conhecimentos

English

Technical troubleshooting

QA mindset

Interpersonal skills

Formação académica

Degree in computer science or IT

Descrição da oferta de emprego

(.NET Core MVC Applications) L2 Technical Support Consultant (Brazil)

Be among the first 25 applicants

Passionate about the world of tech?

What if you had a chance to be part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a L2 Technical Support Consultant and thrive in a multicultural, multilingual environment while working remotely. Unlock your potential by mastering new skills and achieving challenging goals with our People First approach.

What you will do:

1. Answer support calls and document issues or requests in the feedback log.
2. Attend daily meetings with developers to stay informed about app changes.
3. Assist in testing new releases, document bugs, and report them.
4. Monitor the feedback log for new input.
5. Reproduce reported bugs, documenting steps to reproduce.
6. Help prepare requirements for enhancements after discussions with management.
7. Communicate with developers and IT departments to troubleshoot issues.

What you need to succeed:

• Excellent English communication skills (C1 level or higher).
• Over 2 years of experience with .NET Core MVC Framework.
• Technical troubleshooting skills.
• QA mindset and attention to detail.
• Ability to reproduce issues.
• Customer-oriented attitude and responsibility.
• Strong interpersonal skills.

Nice to have:

• Degree in computer science or IT.

Benefits and Perks:

• Flexible schedule and remote work.
• International, inclusive environment.
• Compensation in USD.
• Bonuses for referrals.
• Paid training and probation period.
• Work-life balance and growth opportunities.

About SupportYourApp:

We are a Support-as-a-Service provider serving tech companies worldwide since 2010, with hubs in multiple countries. We value our team and offer a positive, inclusive work environment. Send your CV in English highlighting your skills!

Visit: www.supportyourapp.com

Note:

We are an unbiased, inclusive employer, committed to equal opportunity regardless of race, gender, age, or other characteristics.