Technical Support Specialist - Contractor (M/F)

Veesion; São Paulo; On-site; BRL 78,120 - 111,600; Full time

Benefits offered by this job

Health insurance

Opportunity for growth

Dynamic work environment

Job summary

A rapidly growing tech startup in São Paulo is seeking a Technical Support Specialist. In this role, you will manage server configurations, assist clients remotely, and analyze server issues. The ideal candidate is proficient in Portuguese and English, has a strong interest in IT, and possesses problem-solving skills. Join a dynamic team and face exciting challenges in a rapidly evolving environment.

Qualifications

• Must be comfortable communicating in Portuguese and English with international teams.
• True problem solver who can find solutions quickly.
• Ability to work autonomously and manage priorities and deadlines.

Responsibilities

• Configure servers before sending them to clients.
• Assist clients remotely in installing servers.
• Analyze server-related issues and deploy solutions.
• Manage client requests through ticketing tools.
• Monitor server performance using graphical software.

Skills

Communication in Portuguese and English

Problem-solving ability

Interest in IT

Network experience

Job description

Technical Support Specialist - Contractor (M/F)

Overview

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Your Mission

As a Technician at Veesion, you will play a key role in managing and maintaining our product. Your passion for network technologies and your technical expertise will be put to use within the Technical Support team as well as with our clients. You\'ll have the opportunity to develop your skills and face exciting challenges while contributing to a safer future for retail.

Responsibilities

• Server Configuration: You will be responsible for configuring our servers before sending them to our clients. Using our OS system, you will execute the necessary commands and record the details in our inventory.


• Installation and Technical Support: You will remotely assist clients in installing servers, guiding them through the process. You will also conduct in-depth analyses of camera systems and network architectures, configuring the system based on their needs and ensuring compatibility with the RTSP protocol.


• Problem Analysis and Resolution: You will be responsible for analyzing server-related issues and deploying appropriate solutions to ensure smooth system operation. You will also carry out preventive maintenance to optimize performance.


• Ticket Management and Follow-Up: You will use our ticketing tools to ensure proper tracking of client requests.


• Data Analysis and Reporting: You will regularly monitor server performance using graphical software (Grafana) and ensure optimal operation.


• Customized Configuration for Each Client: You will configure our system based on each client’s specific needs, ensuring a solution tailored to their requirements.

Qualifications

Required Skills

• Comfortable communicating in Portuguese and English with international teams.


• Eager to join a young, dynamic, and ambitious tech startup.


• A true problem solver who can quickly find solutions.


• Genuine interest in IT and strong technical knowledge.


• Ability to work autonomously and manage priorities and deadlines effectively.


• Experience working with networks.

Nice to have

• Similar experience in a startup ecosystem.


• Experience in IP network configuration.


• Candidate must be based in Sao Paulo, Brazil for meetings and related activities.


• Health insurance


• Opportunity to grow within a fast-growing multinational company


• Collaborative, dynamic work environment

Joining Veesion

Joining Veesion means being part of a dynamic technical team within a rapidly growing company in the fields of artificial intelligence and retail. You will be encouraged to develop your technical skills and take on exciting challenges while helping make retail more secure.

Recruitment process

We are committed to providing you with a quick, three-step recruitment process:

1. A first interview with our talent acquisition specialist.


2. A second interview with our technical expert.


3. An interview with our operations manager.

Convinced? Then don’t hesitate and apply now!

Details

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Information Technology and Customer Service


• Industries: Software Development