Technical Support Analyst - SP (Advanced English)

FiberHome Brasil; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

FiberHome Brasil in São Paulo is seeking a network technician to perform maintenance and support on telecom equipment, with a focus on PON environments. You will provide technical assistance to customers, analyze incidents, and prepare reports. The role requires ISP experience, strong English, and a proactive, collaborative attitude.

Join a global leader committed to innovation and delivering high-impact connectivity solutions to clients in Brazil and beyond.

Qualificações

• Experience working with Internet Service Providers (ISP).
• Hands-on experience with PON network operation and maintenance.
• Knowledge of telecommunications and network equipment.
• Advanced English communication skills (written and spoken).
• Strong problem-solving and analytical abilities.
• Ability to learn quickly and adapt to new technologies.
• Customer-oriented mindset and strong communication skills.

Responsabilidades

• Perform maintenance and support activities on communication and network equipment.
• Provide technical assistance and troubleshooting support to customers.
• Analyze incidents and identify root causes of network issues.
• Prepare technical reports and documentation related to problem resolution.
• Conduct customer visits when necessary.
• Collaborate with internal teams to ensure service quality and customer satisfaction.
• Support the operation and maintenance of PON environments.

Conhecimentos

ISP experience

PON maintenance

Network troubleshooting

English proficiency

Analytical problem-solving

Customer-oriented

Descrição da oferta de emprego

São Paulo (Berrini) | 100% On-site

At FiberHome, we are shaping the future of connectivity. As a global leader in telecommunications and network infrastructure, we are driven by innovation, collaboration, and a strong commitment to delivering high-impact solutions to our clients.

Our Culture

At FiberHome, we believe that innovation starts with people. We foster a collaborative, inclusive, and high-performance environment where:

• Ideas are encouraged and innovation is part of our daily mindset
• Teams work together across borders, combining global expertise with local insights
• We invest in continuous learning and professional growth
• Results matter — but how we achieve them matters even more

We value professionals who are proactive, curious, and driven to make an impact.

Responsibilities And Attributions

Key Responsibilities

• Perform maintenance and support activities on communication and network equipment.
• Provide technical assistance and troubleshooting support to customers.
• Analyze incidents and identify root causes of network issues.
• Prepare technical reports and documentation related to problem resolution.
• Conduct customer visits when necessary.
• Collaborate with internal teams to ensure service quality and customer satisfaction.
• Support the operation and maintenance of PON (Passive Optical Network) environments.

Requisites And Qualifications

Must-Have Qualifications

• Previous experience working with Internet Service Providers (ISP).
• Hands-on experience with PON network operation and maintenance.
• Knowledge of telecommunications and network equipment.
• Advanced English communication skills (written and spoken).
• Strong problem-solving and analytical skills.
• Ability to learn quickly and adapt to new technologies.
• Customer-oriented mindset and strong communication skills.