Technical Support Analyst - Rio de Janeiro - RJ

FiberHome Brasil; Rio de Janeiro; Presencial; BRL 80 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Opportunity to work in a multinational technology company

Exposure to cutting-edge technologies

International and collaborative work environment

Career development opportunities

Resumo da oferta

FiberHome Brasil is seeking a Technical Support Analyst in Rio de Janeiro. The professional will support customers, maintain network infrastructure, and troubleshoot technical issues.

The role entails performing maintenance on equipment, providing support, analyzing network incidents, and collaborating with teams to ensure service quality.

Candidates should have ISP experience, PON operational knowledge, and strong communication skills in English. Opportunities for career development in a multinational setting are included.

Qualificações

• Experience working with ISPs.
• Hands-on experience with PON environments.
• Knowledge of telecommunications equipment.
• Advanced communication skills in English.
• Strong problem-solving and analytical skills.

Responsabilidades

• Perform maintenance on communication equipment.
• Provide troubleshooting support to customers.
• Analyze and resolve network issues.
• Prepare technical reports for problem resolution.
• Conduct customer visits when necessary.
• Collaborate with internal teams for quality service.

Conhecimentos

Experience with Internet Service Providers (ISP)

Hands-on experience with PON network operation

Knowledge of telecommunications and network equipment

Advanced English communication

Strong problem-solving skills

Customer-oriented mindset

Descrição da oferta de emprego

FiberHome is a leading global provider of information and communication technology (ICT) infrastructure and network solutions. Operating in more than 100 countries, FiberHome is committed to driving digital transformation through innovative telecommunications technologies, optical networking solutions, and smart connectivity services.

Rio de Janeiro, RJ – 100% On site

Position Overview

We are looking for a Technical Support Analyst to join our team in Rio de Janeiro. This professional will play a key role in supporting customers, maintaining network infrastructure, troubleshooting technical issues, and ensuring the stability and performance of communication systems.

Key Responsibilities

• Perform maintenance and support activities on communication and network equipment.
• Provide technical assistance and troubleshooting support to customers.
• Analyze incidents and identify root causes of network issues.
• Prepare technical reports and documentation related to problem resolution.
• Conduct customer visits when necessary.
• Collaborate with internal teams to ensure service quality and customer satisfaction.
• Support the operation and maintenance of PON (Passive Optical Network) environments.

Requirements

• Previous experience working with Internet Service Providers (ISP).
• Hands‑on experience with PON network operation and maintenance.
• Knowledge of telecommunications and network equipment.
• Advanced English communication skills (written and spoken).
• Strong problem‑solving and analytical skills.
• Ability to learn quickly and adapt to new technologies.
• Customer‑oriented mindset and strong communication skills.

What We Offer

• Opportunity to work in a multinational technology company
• Exposure to cutting‑edge telecommunications technologies
• International and collaborative work environment
• Career development opportunities