Technical Service & Support Intern LATAM

ResMed Inc; Brasil; Presencial; BRL 13 000 - 20 000; Tempo parcial

Resumo da oferta

ResMed Inc in Brazil seeks a Technical Service & Support Intern to collaborate with the Technical Services team, supporting daily operations and ensuring efficient resolution of issues across LATAM.

You will liaise between customer-facing teams, Quality, Product Management, and Customer Service, contributing to continuous improvement of service processes. Enrolled in engineering studies, with strong MS Office skills and fluency in Portuguese, Spanish, and English.

Qualificações

• Currently enrolled at a university pursuing a degree in Mechanical, Electrical, Electronic Engineering, or related field.
• Strong MS Office skills (Word and Excel).
• Ability to communicate effectively in Portuguese, Spanish, and English.

Responsabilidades

• Understand TSV repair shop processes and compliance standards.
• Support Technical Service and Support Operations, including warranty workflows.
• Prepare and present operational reports to management with insights for decisions.
• Provide spare parts sales support to LATAM sales team for distributor stock readiness.

Conhecimentos

MS Word

MS Excel

Portuguese fluency

Spanish fluency

English fluency

Formação académica

Pursuing Mechanical, Electrical or Electronic Engineering

Ferramentas

MS Office

Descrição da oferta de emprego

The Technical Service & Support Intern will work closely with the Technical Services team to support daily operational activities and ensure efficient resolution of company and client issues. This role will act as a liaison between customer-facing teams, Quality, Product Management, and Customer Service, contributing to the continuous improvement of service processes across LATAM.

Essential Duties and Responsibilities

• Gain a solid understanding of TSV repair shop processes, internal and external customer requirements, compliance standards, complaint handling, and data mining techniques.
• Support activities related to Technical Service and Support Operations, including warranty and out-of-warranty repair workflows.
• Prepare and present operational reports to management, providing insights that support key business decisions.
• Provide spare parts sales support to the LATAM sales team, helping ensure appropriate stock levels at distributor locations for timely technical service availability.

Education and Experience

Currently enrolled at a university and pursuing a degree in Mechanical, Electrical, Electronic Engineering, or other related field.

Other Qualifications

• Proficiency in Microsoft Office, with strong skills in Word and Excel.
• Trilingual: candidate must be able to effectively communicate (both verbally and written) in: Portuguese, Spanish, and English
• Ability to work effectively with minimal instruction on routine tasks and general guidance on new assignments.
• Strong verbal and written communication skills.
• Ability to maintain professionalism while interacting with customers at all levels via phone and email.
• Able to work independently and collaboratively in a fast-paced, customer-driven environment.
• Experience interacting with Engineering, Product Marketing, and Product Management teams is a plus.
• Strong troubleshooting, logical reasoning, and analytical skills.
• Excellent reading comprehension, editing ability, and conceptualization skills.
• Capability to simplify and communicate complex concepts and troubleshooting steps to team members and customers.
• Experience in training or presenting is considered a plus.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones.

We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

If this sounds like the workplace for you, We commit to respond to every applicant.

Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.