Senior Microsoft Cloud Engineer

Dijital-Team-Pty-Ltd; Colombo; Vor Ort; BRL 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Home office setup allowance

Internet allowance

Gym & wellness allowance

Flexible work

Certifications reimbursement

Open-door culture

Team events

Better pay transparency

Zusammenfassung

Dijital Team Pty is seeking an experienced Senior Microsoft Cloud Engineer to be the senior technical escalation point within a managed services engineering team. This hands-on Level 3 role focuses on Microsoft 365, Azure and modern cloud infrastructure. You will own complex issues, deliver customer projects and mentor junior engineers.

The ideal candidate will provide expert guidance, drive technical standards, and help build capability within the wider team in a fast-paced environment.

Qualifikationen

• Expert-level Microsoft 365 knowledge
• Microsoft Entra ID and Microsoft Intune
• Azure
• Exchange Online and SharePoint Online
• Microsoft Teams and Microsoft Defender
• Windows Server and Active Directory
• Group Policy
• DNS and DHCP
• TCP/IP networking and VPN technologies
• Backup and disaster recovery
• PowerShell

Aufgaben

• Act as the primary technical escalation point for Level 1 and Level 2 engineers
• Take ownership of complex technical issues through to resolution
• Conduct root cause analysis and implement long-term solutions
• Support engineers with troubleshooting and technical decision-making
• Ensure escalated issues are resolved efficiently and appropriately documented
• Provide expert technical support across Microsoft 365 and Azure
• Work with Conditional Access and Microsoft Secure Score
• Manage Azure Virtual Machines, Networking, Storage, Files, Backup, Identity and Azure Virtual Desktop
• Maintain current knowledge of Microsoft technologies, security recommendations and best practices
• Plan and implement customer infrastructure projects end-to-end
• Deliver Microsoft 365 migrations and Azure deployments
• Implement Intune solutions and Windows Server upgrades
• Modernise Active Directory environments
• Deliver infrastructure refreshes and security improvements
• Implement backup and disaster recovery solutions
• Support network upgrades and larger cloud infrastructure deployments
• Mentor and support Level 1 and Level 2 engineers
• Build the technical capability of the wider service desk
• Review escalated issues with engineers to improve knowledge and confidence
• Develop technical documentation and internal technical standards
• Recommend improvements to systems, automation and operational processes
• Maintain high-quality technical documentation
• Develop and improve standard operating procedures
• Ensure customer environments align with established technical standards
• Identify opportunities to automate repetitive technical tasks
• Contribute to continuous improvement across technical operations

Kenntnisse

Microsoft 365

Entra ID

Intune

Azure

Exchange Online

SharePoint Online

Teams

Defender

Windows Server

Active Directory

Group Policy

DNS

DHCP

TCP/IP

VPN

Backup & DR

PowerShell

Tools

Datto RMM

Datto EDR

Cisco Meraki

Cloudflare

Microsoft Purview

Azure Virtual Desktop

IT Glue

Autotask PSA

Microsoft Copilot

Jobbeschreibung

About the Role

We are seeking an experienced Senior Microsoft Cloud Engineer to become the senior technical escalation point within a managed services engineering team.

This is a hands-on Level 3 role focused on Microsoft 365, Azure and modern cloud infrastructure. You will own complex technical issues through to resolution, deliver customer infrastructure projects, provide expert technical guidance, and mentor Level 1 and Level 2 engineers.

The role is suited to a technically strong engineer who enjoys solving complex problems while actively building the capability, confidence and technical standards of the wider engineering team.

About the Client

You will be working with an established managed technology services provider delivering managed IT, cybersecurity, cloud and networking solutions. The organisation is focused on combining exceptional technical expertise with automation and modern technology to deliver high-quality services to its customers.

Ideal Profile

Technical Expertise — Essential

• Expert-level Microsoft 365 knowledge
• Microsoft Entra ID and Microsoft Intune
• Azure
• Exchange Online and SharePoint Online
• Microsoft Teams and Microsoft Defender
• Windows Server and Active Directory
• Group Policy
• DNS and DHCP
• TCP/IP networking and VPN technologies
• Backup and disaster recovery
• PowerShell

Desirable Experience

• Datto RMM and Datto EDR
• RocketCyber
• Cisco Meraki
• Cloudflare
• Microsoft Purview
• Azure Virtual Desktop
• IT Glue and Autotask PSA
• Microsoft Copilot

Personal Attributes

• Takes ownership and sees complex issues through to completion
• Strong troubleshooting and technical decision-making abilities
• Communicates clearly with customers and colleagues
• Organised, self-motivated and comfortable in a fast-paced managed services environment
• Enjoys mentoring and developing other engineers
• Demonstrates a commitment to continual learning
• Has a genuine appetite for solving difficult technical challenges and improving technical standards

Responsibilities

Technical Escalation

• Act as the primary technical escalation point for Level 1 and Level 2 engineers
• Take ownership of complex technical issues through to resolution
• Conduct root cause analysis and implement long-term solutions
• Support engineers with troubleshooting and technical decision-making
• Ensure escalated issues are resolved efficiently and appropriately documented

Microsoft 365 & Azure

• Provide expert technical support across Microsoft 365 and Azure
• Support Microsoft Entra ID, Intune, Exchange Online, SharePoint Online, Teams and Defender
• Work with Conditional Access and Microsoft Secure Score
• Manage Azure Virtual Machines, Networking, Storage, Files, Backup, Identity and Azure Virtual Desktop
• Maintain current knowledge of Microsoft technologies, security recommendations and best practices

Project Delivery

• Plan and implement customer infrastructure projects end-to-end
• Deliver Microsoft 365 migrations and Azure deployments
• Implement Intune solutions and Windows Server upgrades
• Modernise Active Directory environments
• Deliver infrastructure refreshes and security improvements
• Implement backup and disaster recovery solutions
• Support network upgrades and larger cloud infrastructure deployments

Mentoring & Technical Leadership

• Mentor and support Level 1 and Level 2 engineers
• Build the technical capability of the wider service desk
• Review escalated issues with engineers to improve knowledge and confidence
• Develop technical documentation and internal technical standards
• Recommend improvements to systems, automation and operational processes

Documentation & Standards

• Maintain high-quality technical documentation
• Develop and improve standard operating procedures
• Ensure customer environments align with established technical standards
• Identify opportunities to automate repetitive technical tasks
• Contribute to continuous improvement across technical operations

How we take care of our team

Get paid in Australian Dollars

Medical insurance from day one for you + spouse (or parents if unmarried)

Generous OPD coverage from doctor visits to all your medical needs

Home office setup allowance to build your ideal workspace

Internet allowance to keep you connected

Gym & wellness allowance to stay fit and balanced

Work hard, play hard – regular team events & engagement activities

Diji Assist – Mental health & counseling support when you need it

We invest in you – reimbursement for industry certifications

Open-door culture – your ideas and feedback always matter

Flexible work – home or office, wherever you do your best work

Rewards & recognition that actually recognize you

Great christmas & financial year-end parties to unwind with your loved ones