TA lead - Business Process Outsourcing Manager

Lite Tech (formerly Lite Organização Ltda); São Paulo; On-site; BRL 180,000 - 280,000; Full time

Job summary

Lite Tech (formerly Lite Organização Ltda) is seeking a BPO Manager – Talent Acquisition to lead recruitment operations in high-volume environments, oversee recruitment teams, manage multiple client accounts, and develop effective talent acquisition strategies.

The successful candidate will drive operational efficiency, ensure high-quality hires, meet SLAs, and build strategic partnerships with clients to support growth and excellence across delivery teams.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 7 years of professional experience in managerial roles leading teams and operations.
• Proven experience in Talent Acquisition, recruitment operations, or BPO management.
• Advanced English proficiency and ability to lead meetings with international clients.

Responsibilities

• Lead end-to-end recruitment operations for multiple clients and business accounts.
• Oversee high-volume hiring, workforce planning, and talent pipeline development.
• Manage, coach, and develop recruitment teams, team leaders, and recruitment coordinators.
• Monitor KPIs such as time-to-fill, time-to-hire, cost-per-hire, and SLA compliance.
• Build strong relationships with clients and hiring managers to understand workforce needs.
• Develop scalable recruitment strategies and drive continuous process improvement.

Skills

Advanced English

Leadership

Stakeholder management

Data-driven recruitment

Education

Bachelor's degree in HR or Business Administration

Tools

ATS

HR platforms

Job description

JOB OPENING: BPO MANAGER – TALENT ACQUISITION

Department: Human Resources | Talent Acquisition | BPO

Level: Managerial / Strategic

Language: Advanced English

Work Model: To be confirmed

About the Role

We are seeking an experienced BPO Manager – Talent Acquisition to lead recruitment operations in high-volume hiring environments, oversee recruitment teams, manage multiple client accounts, and develop effective talent acquisition strategies.

The successful candidate will be responsible for driving operational efficiency, ensuring high-quality hiring outcomes, meeting Service Level Agreements (SLAs), and building strong strategic partnerships with clients to support business growth and operational excellence.

Key Responsibilities

• Lead end-to-end recruitment operations for multiple clients and business accounts.
• Oversee high-volume hiring, workforce planning, and talent pipeline development.
• Manage, coach, and develop recruitment teams, team leaders, and recruitment coordinators.
• Monitor key performance indicators (KPIs), including time-to-fill, time-to-hire, cost-per-hire, quality of hire, offer acceptance rates, and SLA compliance.
• Build and maintain strong relationships with clients and hiring managers to understand workforce needs and business priorities.
• Develop scalable recruitment strategies and drive continuous process improvement.
• Ensure compliance with applicable employment legislation, data privacy requirements, and client-specific recruitment policies.
• Manage recruitment budgets, resource allocation, and operational reporting.
• Identify opportunities to improve efficiency through automation, ATS platforms, and recruitment technology.
• Prepare and present performance reports, operational results, risks, and improvement plans to senior leadership.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 7 years of professional experience in managerial roles, with responsibility for leading teams, operations, or business processes.
• Proven experience in Talent Acquisition, recruitment operations, or BPO management.
• Demonstrated experience leading recruitment teams and managing multiple client accounts.
• Strong knowledge of high-volume recruitment, recruitment metrics, SLAs, and workforce planning.
• Excellent leadership, communication, negotiation, and stakeholder management skills.
• Experience with Applicant Tracking Systems (ATS), HR platforms, and data-driven recruitment reporting.
• Advanced English proficiency, with the ability to lead meetings and manage relationships with international clients.

Key Performance Indicators (KPIs)

• Time-to-fill and time-to-hire.
• Recruitment SLA achievement.
• Cost-per-hire and recruitment budget adherence.
• Quality of hire and employee retention rates.
• Recruiter productivity and team performance.
• Client and hiring manager satisfaction.
• Candidate experience and offer acceptance rates.

Ideal Candidate Profile

We are looking for a strategic, results-driven leader who combines operational excellence with strong people management, business acumen, and client relationship skills.

The ideal candidate has experience scaling Talent Acquisition operations, making data-driven decisions, leading high-performing recruitment teams, and delivering measurable results while maintaining quality, compliance, efficiency, and an outstanding candidate experience.