System Support Specialist

DHL Germany; São Paulo; Híbrido; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

Join an innovative global leader in logistics as a System Support Specialist. You'll play a crucial role in managing public cloud platforms, ensuring seamless integration with IT systems, and supporting 24x7 operations. This position offers a chance to work with cutting-edge technologies like Kubernetes, Azure, and Kafka, all while collaborating with diverse teams across the globe. Enjoy a hybrid work environment with generous leave and comprehensive medical coverage. If you're passionate about technology and eager to grow in a dynamic setting, this opportunity is perfect for you.

Serviços

Hybrid work arrangements

42 days of annual leave

Medical insurance for family

In-house professional training

Qualificações

• 3-5 years experience in Kubernetes, Azure, and GCP operations.
• Knowledge of ITIL standards and excellent communication skills.

Responsabilidades

• Manage operations of public cloud container and Kafka platforms.
• Ensure platform support aligns with IT Operational and Security standards.

Conhecimentos

Kubernetes

Microsoft Azure

Google Cloud Platform

Kafka SaaS

Infrastructure as Code

Security best practices

Cross-functional teamwork

Shift rotation

Ferramentas

GitHub

Terraform

ArgoCD

ServiceNow

Descrição da oferta de emprego

Your IT Future, Delivered.

System Support Specialist

With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company in the world. Our locations in Malaysia, Czech Republic, and India have earned the #GreatPlaceToWork certification, reflecting our commitment to an exceptional employee experience.

Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our Digital enablement team is continuously expanding. No matter your level of developer proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #SystemSupport

Grow together.
You will undertake run operations of public cloud container and Kafka platforms and operations tools in support of IT service delivery. This includes proactively and reactively solving issues, with particular focus on public cloud container and Kafka platforms (particularly AKS, GKE, and Confluent SaaS). You will manage public cloud platforms where these services are hosted and ensure their integration with DHL IT systems, supporting platforms used by applications globally. Gathering, assessing, and communicating critical information promptly by interacting with various DHL teams.

Continuously learning to keep up with rapidly changing technologies and customer or ITS needs. Ensuring platform support is based on IT Operational and Security standards, executed in line with ITS processes, and delivered within the required timelines.

Must Have Skills:

• Knowledge, troubleshooting skills, and minimum L2/L1 operation know-how on Kubernetes (AKS and GKE preferred).
• Experience in public cloud services operations (Microsoft Azure and Google Cloud Platform preferred).
• Experience in Kafka SaaS operations (Confluent Kafka Cloud preferred). Upskill and guidance will be provided for CKC.
• Knowledge of Infrastructure as Code/Automation tools (GitHub, Terraform, ArgoCD).
• Knowledge of security best practices on public cloud platforms.
• Ability to work with cross-functional and global teams within DHL.
• Willingness to work in shift rotation to support 24x7 operations.

Additional Skills:

• Containerized application troubleshooting (packaging, deployment, compatibility issues).
• Linux operations skills.
• Experience with ServiceNow.
• Patching and Patch Management.

Ready to embark on the journey? Here’s what we are looking for:
As a Senior Software Engineer, having Scripting and Cloud certifications is a plus. Good knowledge of Service Owner responsibilities is also important.

You are a technology enthusiast with a good understanding of SCCM, Intune, application packaging tools, and M365 Apps (Office365) administration. You can work independently, prioritize tasks under pressure, and collaborate across regions. Proficiency in spoken and written English is essential.

WHAT YOU SHOULD HAVE:

• 3-5+ years of experience in Kubernetes (or equivalent platforms), preferably AKS and GKE.
• 1+ years in public cloud environment operations (Azure and GCP preferred).
• 1+ year managing Kafka platforms (Confluent Kafka Cloud preferred).
• Experience with Terraform and Shell Scripting.
• Knowledge of ArgoCD operation is an advantage.
• Ability to provide constructive feedback for operational improvements.
• High exposure to ITIL standards, incident, and release management.
• Excellent communication skills for global team interactions.
• Willingness to support 24x7 shift rotations, including weekends and holidays.

Benefits:

• Hybrid work arrangements.
• 42 days of annual leave plus public holidays.
• Medical insurance for self, spouse, and two children, with optional parental coverage.
• In-house professional and technical training certifications.