Support Consultant – SAP SD

WÜRTH IT BRASIL; Cotia; Presencial; BRL 120 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Life insurance

On-site restaurant

Meal voucher

On-site parking

Fuel allowance

On-site gym

TotalPass

Birthday gift card

Childcare allowance

Education assistance

Hotel Benefit

Resumo da oferta

Würth Group is seeking a Support Consultant specializing in SAP SD to provide second-line support across a highly customized SAP landscape. You will troubleshoot incidents, perform root-cause analyses, and drive SD process improvements in partnership with international stakeholders.

The ideal candidate has a bachelor's degree in IT, at least 3 years of SAP SD experience, strong analytical and communication skills, and fluency in English (German is a plus).

Qualificações

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience working with SAP, with a focus on the SD module.
• Solid knowledge of SAP SD processes and customizing.
• Experience in SAP support environments.
• Experience working with highly customized SAP landscapes is a strong advantage.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to work independently and collaboratively in an international environment.
• Excellent communication and stakeholder management skills.
• Proficiency in English; German is a plus.

Responsabilidades

• Provide second-level SAP SD support for Würth Group companies globally.
• Analyze and resolve incidents and service requests in a structured and solution-oriented manner.
• Perform root cause analysis and propose effective functional solutions for SAP SD issues.
• Analyze business requirements and translate them into functional solution concepts in SAP SD.
• Drive SD-related process improvements, aligning IT solutions with business objectives within the Würth Group.
• Document, test, and validate processes, system functionalities, and solutions.
• Perform dispatching and incident monitoring to ensure smooth support operations.
• Maintain and support e-cat processes, including customization for branch setup and creation of new company codes.
• Collaborate with development teams for technical implementations and with other support teams to ensure fast issue resolution.
• Deliver user support and knowledge transfer to improve system usage and user experience.
• Demonstrate flexibility and willingness to travel when required.

Conhecimentos

SAP SD

Analytical thinking

Problem solving

Communication

Stakeholder management

English proficiency

German knowledge

Formação académica

Bachelor's degree in IT/CS or related field

Descrição da oferta de emprego

As a Support Consultant specializing in SAP SD, you will focus on supporting, analyzing, and continuously improving our highly customized SAP landscape. You will be responsible for troubleshooting, root cause analysis, and ensuring the stability and efficiency of SAP SD processes.

You will work closely with international stakeholders to ensure efficient issue resolution and continuous improvement of SAP SD processes across the organization.

Key Responsibilities

• Provide second-level SAP support in the SD module to Würth Group companies on a global scale.
• Analyze and resolve incidents and service requests in a structured and solution-oriented manner.
• Perform root cause analysis and propose effective functional solutions for SAP SD issues.
• Analyze business requirements and translate them into functional solution concepts in SAP SD.
• Drive SD-related process improvements, aligning IT solutions with business objectives within the Würth Group.
• Document, test, and validate processes, system functionalities, and solutions.
• Perform dispatching and incident monitoring to ensure smooth support operations.
• Maintain and support e-catalog (e-cat) processes, including customizing for branch setup and creation of new company codes.
• Collaborate closely with development teams for technical implementations and with other support teams to ensure fast issue resolution.
• Deliver user support and knowledge transfer to improve system usage and user experience.
• Demonstrate flexibility and willingness to travel when required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience working with SAP, with a focus on the SD module.
• Solid knowledge of SAP SD processes and customizing.
• Experience in SAP support environments.
• Experience working with highly customized SAP landscapes is a strong advantage.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to work independently and collaboratively in an international environment.
• Excellent communication and stakeholder management skills.
• Proficiency in English; German is a plus.
• Medical insurance
• Life insurance
• On-site restaurant
• Meal voucher or food allowance
• On-site parking
• Fuel allowance
• On-site gym
• TotalPass
• Birthday gift card
• Childcare allowance
• Education assistance
• Hotel Benefit: Accommodation at the Würth Hotel on in-office workdays for employees living more than 40 km away, at no cost.