Supervisor de Atendimento - Team Manager

Ten Group; São Paulo; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A Ten Group busca um Junior Team Manager para liderar e desenvolver uma equipe de Lifestyle Managers. Este cargo inicial em liderança oferece a chance de aprimorar habilidades, com ênfase no aumento da performance da equipe e satisfação do cliente. Com um modelo de trabalho híbrido, a posição oferece um ambiente inclusivo e oportunidades de crescimento em uma empresa internacional reconhecida.

Serviços

Salário competitivo baseado na experiência

Modelo de trabalho híbrido (remoto e escritório)

Dias de folga pagos, incluindo um dia por ano para voluntariado

Sabbaticals pagos após cinco anos de serviço

Recompensas de lealdade, bônus e presentes

Oportunidades de viajar e trabalhar remotamente

Descontos para funcionários em viagens e entretenimento

Ambiente de equipe inclusivo, diverso e dinâmico

Oportunidades claras de progressão na carreira

Qualificações

• Experiência em liderança e gestão de equipes é necessária.
• Proficiência em inglês em nível intermediário ou avançado é um diferencial.
• Experiência nas indústrias de turismo, hospitalidade ou serviços ao cliente.

Responsabilidades

• Gerenciar e inspirar os Lifestyle Managers para superarem expectativas.
• Participar do desenvolvimento e avaliação de desempenho da equipe.
• Colaborar com a equipe de liderança para alcançar resultados excelentes.

Conhecimentos

Gestão de Equipe

Comunicação

Solução de Problemas

Formação académica

Graduação ou cursando

Descrição da oferta de emprego

As Junior Team Manager, you will be managing Lifestyle Managers (LMs). This role is the first step into leadership, focusing on developing leadership skills, learning, and demonstrating your interest in improving your competencies to face future challenges as a team manager. Your main focus will be on increasing team performance, collaborating with the leadership team to deliver excellent results, and overseeing the personal development, collaboration, and teamwork of your team members.

You will…

1. Set your team’s direction and strategy, and hold your team accountable for delivering this strategy.
2. Agree on personal development goals for each team member.
3. Support Lifestyle Managers’ progress through formal development programs, enhancing staff retention and ensuring effective succession planning.
4. Identify and develop high-performing individuals to advance within Ten.
5. Ensure each Lifestyle Manager meets basic minimum standards as set by Ten North America Management.
6. Inspire your Lifestyle Managers to exceed role expectations.
7. Maintain knowledge of Ten’s clients and their service requirements.
8. Stay updated on news and trends relevant to your team’s specialization.
9. Participate in sourcing and assessing new talent for Ten.
10. Collaborate with IT, the Training Department, and experienced Lifestyle Managers to ensure a smooth onboarding for new hires.
11. Complete and submit time cards and HR forms promptly.
12. Manage attendance and punctuality in line with Ten’s policies.
13. Manage Junior LMs, supporting their development and providing necessary support.
14. Oversee shift management, ensuring adherence to schedules and reporting absences or delays.
15. Be available for queries from LMs regarding procedures.
16. Conduct appraisals and provide ongoing feedback to LMs.
17. Support resolution of member complaints and ensure customer satisfaction.
18. Monitor and evaluate LMs’ calls to ensure procedural compliance and quality standards.
19. Assist in job allocation and team building activities.
20. Participate in internal meetings with other TMs, Heads, or relevant stakeholders.
21. Engage in self-development activities, bringing new ideas, courses, and benchmarking insights to the team.
22. Utilize the Ten Learning e-learning platform to develop technical and behavioral skills.
23. Support reporting efforts, collaborating with Senior TMs to ensure accurate service delivery reports.

Qualifications:

• Bachelor's degree or currently pursuing one.
• Intermediate or advanced level of English proficiency.
• Experience in leadership and team management.
• Experience in travel, tourism, customer service, or hospitality industry.

Our culture emphasizes recognition and rewards, with regular appraisals and annual awards for outstanding performance. We support our staff’s aspirations and development at every step.

Rewards designed around you:

• Competitive salary based on experience.
• Hybrid working model (remote and office).
• Paid time off, including a day annually for volunteering.
• Paid sabbaticals after five years of service.
• Loyalty rewards, bonuses, and gifts.
• Opportunities to travel and work remotely worldwide.
• Employee discounts on travel and entertainment.
• Inclusive, diverse, and dynamic team environment.
• Clear career progression opportunities within a growing international company.

Who We Are
Ten Life Group is a global luxury concierge service serving high-net-worth clients with personalized travel and lifestyle management. We aim to be the most trusted service business worldwide, driven by innovative technology and highly trained Lifestyle Managers. As a Certified B Corp, we are committed to social and environmental responsibility.

Learn more about us through our short video This is what we Do!

Commitment to Diversity

We value diverse perspectives, cultures, and experiences and are dedicated to creating an inclusive work environment. Hiring, promotion, discipline, and termination decisions are based on merit, competence, performance, and business needs.