Student Accounts Administrator

MANCOSA; Natal; Presencial; BRL 150 000 - 200 000; Tempo parcial

Resumo da oferta

A private higher education provider in Brazil is seeking a Student Accounts Administrator to handle debt collection and maintain relationships with students. Responsibilities include achieving debt collection targets, consulting with students on queries, and promoting effective payment options. The ideal candidate must have a Senior certificate, 3 years of experience in collections, and strong skills in computer literacy, telephone etiquette, and teamwork. This role requires professionalism and the flexibility to work weekends as needed.

Qualificações

• 3 years’ experience in collection and ITC experience.
• Knowledge of debt collection processes and company policies.

Responsabilidades

• Produce plans to achieve debt collection targets.
• Maintain consulting and feedback relationship with students.
• Escalate queries to relevant departments.
• Update ITC status on default accounts.
• Promote various payment options.

Conhecimentos

Pastel competency

Telephone etiquette

Computer literate (Microsoft Office)

High level of ethics

Team player

Ability to meet deadlines

Formação académica

Senior certificate – Matric / Equivalent

Descrição da oferta de emprego

Job category: Admin, Office Support and Services

Contract: Fixed Term Contract

EE position: No

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications: Student Accounts Administrator - Durban

CORE FUNCTIONS

• Produce plans to achieve debt collection targets on listed accounts
• Maintain an efficient consulting and feedback relationship with students regarding queries
• Escalate 3 rd party queries to relevant departments
• Update ITC status on default accounts.
• Be knowledgeable of company policies and procedures and inform students adequately
• Achieve sufficient “promise to pays” targets are met and ensure consistent feedback for all students who have made PTP’S
• Constantly promote various payments options to encourage more monthly payments
• Knowledge and experience in Demand and ITC Listing process

QUALIFICATION(S)

• Senior certificate – Matric / Equivalent

EXPERIENCE

• 3 years’ experience with collection and ITC experience

SKILLS AND COMPETENCIES

• Pastel competency
• Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism
• Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email)
• Possess a high level of ethics, confidentiality and integrity
• Must be a collegial team player
• Must be able to work within pre-determined time frames and deadlines

ADDITIONAL REQUIREMENTS

• Be able to work during weekends and/or when required