Store Manager

Crocs; São Paulo; Híbrido; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Crocs in São Paulo, Brazil, is seeking an experienced Store Manager to lead daily retail operations and drive team performance. You will oversee customer service, inventory, visual standards, and store KPIs while ensuring an inclusive, high-energy shopping environment.

This role requires strong leadership and communication in English and Portuguese, with flexibility for nights and weekends. Join Crocs and help deliver engaging customer experiences, manage multi-department activities, and

Qualificações

• 4+ years of total retail experience, preferably with Store Manager experience.
• Proven leadership skills to empower and drive team results.
• Strong English and Portuguese communication, written and verbal.
• Proven success with setting and delivering store KPIs and building customer loyalty.
• Flexible schedule including nights, weekends, holidays and extended hours.
• Passion for creating memorable shopping experiences.
• Proficiency in MS Office and POS systems.

Responsabilidades

• Deliver outstanding service to consumers using our C.H.A.R.M service model.
• Lead store team in surpassing performance metrics across sales and service.
• Apply analytical thinking and reporting to identify opportunities.
• Lead visual presentation, product flow, replenishment, and standards.
• Foster welcoming environment with internal growth and external talent network.
• Coordinate and prioritize daily activities to meet deadlines.
• Uphold Crocs values and asset protection policies.
• Support operations including POS management, stock replenishment, pricing and markdowns.
• Promote loyalty programs and maintain cleanliness and recovery standards.

Conhecimentos

Leadership

Customer service

English

Portuguese

Team management

KPI management

Store operations

MS Office

POS systems

Inventory control

Ferramentas

MS Office

POS systems

Descrição da oferta de emprego

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• 4+ years of total retail experience, preferably with previous Store Manager experience.
• Proven leadership skills with the ability to challenge, empower, and drive team results
• Strong communication skills in English and local language (written and verbal) to successfully connect with store team members, operations managers, district managers and corporate partners
• Proven success with setting and delivering store KPIs and building customer loyalty
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• Proficiency in MS Office and different POS systems
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.