Store Team Lead

Crocs, Inc.; São Paulo; Presencial; BRL 60 000 - 100 000; Tempo integral

Resumo da oferta

Crocs, Inc. is seeking a Sales Team Lead in São Paulo to oversee opening/closing, train team members, and drive daily sales targets while delivering world-class service.

You’ll work across departments, supporting product knowledge, stock management, and promotional activities to ensure a memorable shopping experience for customers.

Qualificações

• 2–3 years of total retail experience, with preference for store leadership roles.
• Flexibility for nights, weekends, holidays, and extended hours.
• Genuine excitement for retail and creating memorable shopping experiences.
• Strong communication and interpersonal skills.

Responsabilidades

• Deliver outstanding service to customers using Crocs service model.
• Lead opening and closing procedures and manage daily store tasks.
• Educate team on products, promotions, and stock/visual standards.
• Coordinate and delegate to meet store deadlines and targets.
• Support POS, stock replenishment, pricing and promotions, and loyalty efforts.

Conhecimentos

Retail leadership

Customer service

Communication

Attention to detail

Ferramentas

POS System

Descrição da oferta de emprego

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As a Sales Team Lead you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry’s finest teammates and partners.

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership roles
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Retail